Ahmed Bakry

Experience

• 

  Orange Business Services

  Apr 2007 - Jul 2009

  Technical Support Specialist

  Provided Networking Technical support for German Enterprise customers (Lufthansa, BMW, Daimler...etc). The Job responsibilities included the below.• Opening Tickets for Network issues encountered by our customers.• Troubleshooting the Network outages experienced by our customers.• Initiating Network Fail-over in instances when it was not automatically triggered • Heavy engagement with Network Service providers in joint efforts to ensure restoration of our Network service to our customers in a timely fashion. Show less

• 

  Dell Technologies

  Aug 2009 - now

  As an Inside Sales Manager, I lead a team focused on driving sales excellence and aligning our efforts with the Dell Technologies mission statement. By overseeing the development and execution of strategic presales initiatives, I ensure that my team provides exceptional support to sales, fosters client relationships, and contributes to achieving organizational goals. My role involves optimizing processes, mentoring team members, and collaborating cross-functionally to deliver solutions that resonate with our clients and drive business growth.- Developed and executed strategic sales plans to achieve revenue targets and drive business growth.- Leading a team of inside sales representatives, providing training, support, and performance evaluations to enhance productivity and morale.- Participated in the recruitment process of team members, including crafting job descriptions, conducting interviews, and selecting candidates to build a high-performing sales team.- Implemented and optimized sales processes and best practices, resulting in an increase in overall performance.- Analyzed sales metrics and performance data to identify trends and make strategic data-driven decisions.- Collaborated with relevant teams and business units to align sales strategies with company goals.- Built and maintained strong relationships with key stakeholders, addressing their needs and ensuring high levels of customer satisfaction and retention.- Utilized CRM tools to track sales activities, manage pipelines, and generate insightful reports for management.- Conducted regular sales meetings and training sessions to keep the team informed on new products, industry trends, and sales techniques.Developed and managed budgets and forecasts for the sales team, ensuring alignment with overall business objectives.Monitored and assessed market conditions and competitor activities, adapting strategies to maintain a competitive edge and capture new opportunities. Show less As the Manager of a team of Presales Analysts delivering shared services to UK-based field presales teams, I drive our team’s performance to align with the company’s strategic objectives and mission. I am responsible for overseeing the execution of presales support activities, ensuring that we meet performance KPIs. By optimizing workflows, mentoring analysts, and fostering collaboration between field and shared services teams, I ensure that our presales efforts are efficient, data-driven, and consistently contribute to the success of our sales initiatives across the UK.- Oversaw daily operations of the presales shared services team, ensuring efficient processes and high-quality service delivery.- Managed and optimized presales workflows and procedures, improving efficiency in quote creation, proposal preparation, and the overall solution design.- Developed and implemented operational strategies to align presales activities with overall business objectives.- Coordinated with cross-functional teams, including sales, engineering and product management, to ensure seamless alignment of presales efforts in answering RFPs in particular.- Mentored presales analysts, providing guidance, training, and performance evaluations to foster skill development and achieve goals.- Consistently met key performance indicators (KPIs) and metrics related to presales activities, analyzing data to identify trends, drive improvements, and report on team performance.- Streamlined communication channels between my team and relevant business units to facilitate information flow, and ensure alignment on client requirements.- Utilized presales tools such as CRM, to support efficient operations and data accuracy.- Managed resource allocation and scheduling to balance workload, ensure adequate coverage, and optimizing team productivity.- Fostered relationships with internal stakeholders, to understand needs, provide exceptional support, and drive successful outcomes. Show less

  • Manager -Inside Sales META (Middle East, Turkey & Africa)

    Feb 2022 - now

  • Manager - Presales Center of Excellence - UK

    Feb 2016 - Jan 2022

  • Senior System Engineer Analyst

    Jan 2013 - Jan 2016

  • System Engineer Analyst

    Jan 2012 - Dec 2012

  • Associate System Engineer Analyst II

    Jan 2011 - Dec 2011

  • Associate System Engineer Analyst I

    Aug 2009 - Dec 2010