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Pedro Costa

Pedro Costa

Room Atendant

Followers of Pedro Costa1000 followers
location of Pedro CostaPorto, Portugal

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  • Timeline

  • About me

    Eventos

  • Education

    • Escola Clara de Resende

      2007 - 2013
      High School Diploma General Studies

    • Les Roches Marbella International School of Hotel Management

      2013 - 2017
      Bachelor in Business Administration in International Hotel Management Hospitality Management

      Activities and Societies: House Captain and President, Student Ambassador, Volunteer Work

  • Experience

    • Tiara Park Atlantic

      Jun 2012 - Jun 2013
      Room Atendant

      - Houseeking daily operation.

    • Le Royal Meridien Beach Resort & Spa

      Jan 2014 - Jul 2014
      F&B Server

      - Daily service in restaurants and bar operations- Customer Service

    • Les Roches Global Hospitality Education - Marbella, Spain

      Aug 2014 - May 2015
      Catering Team Leader

      - Supervise and assist with catering and event operations.

    • Descanso Beach Club

      Jun 2015 - Jun 2016
      Assistant Restaurant Manager

      - Management of staff and venue/restaurant operations (scheduling, ordering, SOP and KPI).- Develop marketing projects and campaigns.- Events operation management together with sales and banquet teams.

    • Four Seasons Hotels and Resorts

      Aug 2017 - Mar 2019
      Rooms Division MIT

      - Daily management of staff and department operations (scheduling and KPI ranking).- Management of guests' expectations, requests, and satisfaction (CRM).- Provide a high standard luxury service from the reservation, up to the guest's departure and arrival at the next destination.

    • Barco Douro Boat

      Aug 2019 - Feb 2021
      Operations Manager

      - Co-Founder in charge of all operating procedures.- Management and maintenance of all social media platforms, while developing marketing and digital content. Working in reservation and CRM.- Tour operations and guest services during the tour.

    • Grupo RE/MAX Latina

      Jun 2021 - Dec 2022
      Real Estate Agent

      - Contact potential clients and proceed with qualifications and agreements following the SOP of the company. - Provide a professional and exclusive mediation service in during every stage of the process.- Manage client's expectations and emotional aspects.

  • Licenses & Certifications

    • Food Handler’s License

      Control de Calidad, APPCC y Formacion BIO9000
      Aug 2013

    • Learn How to Code Course

      Codecademy
      Dec 2020
      View certificate certificate

    • Code Foundations Career Path

      Codecademy
      Dec 2020
      View certificate certificate

    • Learn HTML Course

      Codecademy
      Dec 2020
      View certificate certificate

  • Honors & Awards

    • Awarded to Pedro Costa
      House President Les Roches Marbella Sep 2016 2016 to 2017
    • Awarded to Pedro Costa
      Scholarship Bachelor of Business Administration in Internation Hotel Managment Les Roches Marbella Jan 2015 2015/2016/2017
    • Awarded to Pedro Costa
      House Captain Les Roches Marbella Jul 2014 2014 to 2015
    • Awarded to Pedro Costa
      Les Roches Ambassador Les Roches Marbella Jul 2014

  • Volunteer Experience

    • Catering Team Leader

      Issued by Les Roches Events Organization on Aug 2014
      Les Roches Events OrganizationAssociated with Pedro Costa