Prashant Lale

Experience

• 

  Tata Teleservices Maharashtra Ltd

  Apr 2009 - Jun 2010

  Network Engineer

  • Network administration for ISP setup including monitoring and supervision of routers, Leased Lines & various Switches • Configuration of Customer CPE –ADSL Routers (Zyxel router, UTstar, Telenet). - NAT, Routing, Bridge, PPPOE, DHCP• Activation of DSL customers in Broadband Switch-Juniper ERX-700, ME-60 & RM-9000• Creation of Permanent Virtual Connections on Lucent ATM Switch• Monitoring and troubleshooting of E1 and IPS links for Corporate Customers.

• 

  BITM

  Jul 2010 - Apr 2012

  Student
• 

  Infosys

  May 2012 - now

  Process Design and ConsultingDesigning & implementing new processes after coordinating and discussing with client researchers.Mapping business requirements with processes; spearheading process initiatives.Monitoring the overall functioning of processes (AS-IS Processes), identifying improvement areas and implementing new processes to maximize business benefit and customer satisfaction level.Tracking and analyzing process performance on continuous basis. Presenting the process design to the flow builder team and interested stakeholders in business expansion. Show less IT Infrastructure Management - IP-Telephony• Performing trend analysis, Analyzing data, numbers and information.• Technical Management for IP Telephony which includes Service request and Incident Management• Managing SLA of Service requests, Incident Tickets• Preparing RCA for priority tickets• Co-coordinating with CISCO TAC for major incidents• Providing clear, timely and effective management information to senior managers• Providing input to support the development of business road map• Knowledge on tools like CISCO IP phones on CISCO Call Manager, CISCO Unity Connection and Meeting place Show less

  • Lead Consultant

    Oct 2023 - now

  • Senior Consultant

    Oct 2021 - Oct 2023

  • Consultant

    Aug 2021 - Sept 2021

  • Consultant

    Nov 2016 - Jul 2021

  • Consultant

    Oct 2015 - Oct 2016

  • Senior Associate Consultant

    Dec 2012 - Sept 2015

  • Associate Consultant

    May 2012 - Nov 2012