Durvesh Deshmukh

Experience

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  Wipro

  Jun 2006 - Aug 2016

  Assistant Manager

  - Operational Excellence: Managed service operations, ensuring quality services with prompt customer support and minimized turnaround time.- Execute Seamless Transitions: Successfully executed End-to-End Order-to-Cash transitions, ensuring operational continuity.- Training Program Development: Designed effective training exercises, assessments, and questionnaires for diverse organizational levels.- Continuous Improvement: Evaluated and enhanced training programs based on data, ensuring ongoing effectiveness. Show less

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  Symantec India Pvt. Ltd.

  Sept 2016 - Jun 2020

  Team Manager

  - Optimize Operations: Streamlined day-to-day operations, implementing targeted improvements for enhanced business excellence.- Execute Seamless Transitions: Successfully executed End-to-End Order-to-Cash transitions for acquired companies, ensuring operational continuity.- Elevate Quality and Efficiency: Spearheaded the definition of an operational framework aligned with Symantec guidelines, fostering heightened customer satisfaction through dynamic quality control measures. Show less

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  Movate

  Jun 2020 - Nov 2023

  Project Manager

  - Performance & Client Engagement: Tracked deliverables, conducted audits, and led client engagement through regular reviews. Managed risks, developed contingency plans, and maintained project plans- Financial Oversight: Conducted cost estimating, managed budgets, and ensured on-time, within- budget project delivery- Impact at Movate: Significantly improved CSAT by 25% and NPS by 20 points. Increased FTEs by 9 driving a remarkable 45% revenue increase.