Amit Panjwani

Experience

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  Paras Call Tech. Ltd.

  Apr 2001 - Feb 2002

  Group Coordinator - US Process

  Managing and handling US Process.

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  Offshoot Agency Pvt. Ltd.

  Feb 2002 - Nov 2007

  Team Manager - Collections

  Airtel Collections – Enterprise & SME; andHSBC Bank Collections – Credit Card Individual.

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  ICICI Prudential Life Insurance Company Limited

  Oct 2007 - Oct 2008

  Process Lead

  Lapsation Revival of HNI Clients & Identifying Misselling & Cross Selling.

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  Vodafone

  Oct 2008 - Apr 2009

  Senior Executive - Life Cycle Management

  Life Cycle Management - Customer Service, Retention, Managing Predictive Churn & Lead Validation.

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  Vodafone

  Feb 2012 - Dec 2015

  Senior Executive - Collections

  Collections – Field & Telecalling, Retention & Increase Data Penetration.

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  Reliance Communications

  Dec 2015 - Dec 2016

  Deputy Manager - Life Cycle Management

  Handling end to end servicing of First three Billers customers. To achieve month end and bill cycle targets.Conducted root cause analysis and proactively initiate corrective measures to reduce Churn percentage.Efficiently mapped the Data is as per the priority (priority calling was made) to ensure best results.Regular visit on DSA and retail outlets to ensure sanity on sale. Analysis on new sale to reduce wrong selling.Significantly solved the customer queries within the TAT to maintain service level.To ensure accurate verification is done so that right customer to be boarded.Regularly visiting the customers to understand their problems and to resolve the same on time to increase the service level.Profiling wise calling is done to reduce churn and disputes.Welcome call is managed during verification to reduce any discrepancy. Show less

• 

  SNCA Channel Management Pvt. Ltd.

  Jan 2017 - now

  Assistant General Manager - Sales & Marketing

  Managing full P&L and operational responsibility of the organisation.Handling sales & marketing operations of Enterprise and SME businesses.Impacted organisations profitability through effective, strategic and tactical management decisions and new business development.Allocated budgets to support channel partner programs, identified and nurtured key solution provider for leveraging channel strategies.Performing client assessments and analysis to conduct research process.Instrumental in designing and promoting activities to meet customer demand and generate revenue.Surpassed month on month sales targets as assigned through various digital media including social media strategies, executing plans to cultivate audience and through increasing web presence and brand awareness.To ensure 97% collection of first three billers before due date to avoid charge back.Manage the profit & loss of the organisation.Handling grievance management for speedy resolution.Increasing new businesses by onboarding new quality customers andrevenue generation.Handling end to end customer life cycle management, including sourcing, verification, onboarding and resolution / conflict management.Formulating various business strategies (including digital marketing, offline marketing, appointing AD's & profitability of existing AD's etc.) for delivering best ROI for campaigns on various result oriented matrices of cost per click.Drove business and ensured sustained growth, focused on achieving sales targets; expanded business reach and created new sales opportunities. Show less