Paul Liu

Experience

• 

  Kingdee International Software Group

  Jul 2016 - Aug 2016

  Marketing Specialist

  I have previously worked as a marketing specialist, where i developed excellent communication and organisation skills and used them to ensure customer enquiries were dealt with professionally and efficiently. My excellent customer service resulted in an increase in sales over my employment, as well as an improvement in customer satisfaction and loyalty.Also I conducted data analysis and consumer research to determine the needs and interests of our client base. From this information I formulated a business model that allowed use to better meet out clients needs by providing more diverse products and faster product delivery. What's more, I provided potential customers with information about binding machine features based on specified needs via phone calls. Through this experience, I developed interpersonal skills by introducing product features and functions towards clients and further developed Excel skill by creating monthly reports based on customers’ needs and feedback. Show less

• 

  AIBuild Pty Ltd

  Mar 2020 - May 2020

  Business Analyst

  • Worked with IT department and customer to develop a detailed business analysis documentation for developing IT solution.• Worked with IT department to develop Magento eCommerce platform for customers.• Developed prototype for the customers and analysed the websites to improve the customer experiences.

• 

  Monash University

  Nov 2020 - now

  - Functional analyst enabling the delivery of education, business and student services working across placements and scheduling services.- Regular stakeholder engagement for requirements gathering & solicitation for process documentation.- Timely update user and training documentation for training classes.- Worked closely with the management as an advisor to make informed decisions for process restructure.- Taking responsibility for deploying functional solutions, including doing PVT test to ensure - InPlace QAT and production system’s acceptable quality and integrity of the system.- Build a centralized repository for documenting existing and proposed business process (as is &to-be models).- Manage the Placement Management platform of Monash - Inplace by supporting and liaising with Faculties and Quantum IT.- Acting as a central reference and consultant, providing guidance and assistance in the system project and InPlace system management. Show less FIT5120 - Industry experience studio projectThis industry experience studio project capstone unit gives students the opportunity to work in teams to research contemporary approaches to developing a defined project, develop new skills and apply the knowledge and skills they have already gained in a practical setting. The IT projects are developed by Agile and iteration Methodology which are the current approaches to develop the projects.FIT3047/FIT3048 - Industry experience studio projectIn their final year of study, students are given the opportunity to develop new skills and apply the knowledge and skills they have gained, in the development of an IT application for a real world client. FIT5159 - IT for financial decisionsThis unit provides students with an understanding of the development and use of IT tools and techniques for modelling and decision support in the field of finance. The unit is designed to give students a broad understanding of the financial subsystems confronting business enterprises. The main focus, besides the traditional modelling of finance decision making process using spreadsheet tools, will be IT tools and related techniques that can aid in the analysis and interpretation of real financial problems confronting an enterprise. This unit will look at business related financial issues in the context of specific case studies.FIT5160 - Business process modelling, design and simulationBusiness processes must be designed to ensure that they are effective and meet customer requirements. A well-designed process will improve efficiency and deliver greater productivity. This unit will introduce students to analytical tools that can be used to model, analyse, understand and design business processes. Students will also gain hands-on experience in using simulation software as a tool for analysing business processes. Show less

  • Senior Data and Innovation Analyst, Academic Services and Analytics, Student Services

    Apr 2024 - now

  • Data & Innovation Analyst, VP Service

    Jan 2024 - now

  • Functional Analyst

    Oct 2022 - Jan 2024

  • Business Analyst Mentor

    Jul 2020 - Nov 2022

  • IT Support Officer

    Nov 2020 - Sept 2022