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Shobhit Sharma

Shobhit Sharma

Technology Analyst

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  • Timeline

  • About me

    Product Manager II at Scaler | XLRI | IIIT Allahabad

  • Education

    • XLRI Jamshedpur

      2019 - 2021
      Master of Business Administration - MBA Business Management

      Activities and Societies: Lead Vocalist/Guitarist at Bodhi Tree | Alumni Committee(ALCOM) | EvalCom Case Competitions• Campus Runner Up – J&J Quest (Marketing) | Awarded Live Project for the Mentorship round• Awarded PPSI for becoming Campus-runners up in P&G CEO Challenge out of 362 studentsAlumni Committee (ALCOM)• Managed logistics, manpower, cultural activities of Alumni Homecoming 2019 with a footfall of 180+• Aided admin in development of Alumni Website and Alumni Portal, enabling 6k+ registrations• Conducted database management for 12K+ Alumni Base including… Show more Case Competitions• Campus Runner Up – J&J Quest (Marketing) | Awarded Live Project for the Mentorship round• Awarded PPSI for becoming Campus-runners up in P&G CEO Challenge out of 362 studentsAlumni Committee (ALCOM)• Managed logistics, manpower, cultural activities of Alumni Homecoming 2019 with a footfall of 180+• Aided admin in development of Alumni Website and Alumni Portal, enabling 6k+ registrations• Conducted database management for 12K+ Alumni Base including its updation and expansionBodhi Tree (Vocalist and Guitarist)• Performed in ISL at JRD TATA Sports Complex (15K+ crowd) & got reinvited by Sports Head, TATA Steel• Executed new event achieving 48K+ views, 65K+ reach | Managed 28 instruments worth INR 1.32 LacsSr. Executive Member - EvalCom• Responsible for conceptualizing and executing a holistic evaluation for an incoming batch of 480+ students in the XLRI Batch of 2020-22 Show less

    • Indian Institute Of Information Technology

      -
      BTech - Bachelor of Technology Information Technology

  • Experience

    • Citi

      Jul 2017 - May 2019
      Technology Analyst

      Awards & Recognition• Received Citi Appreciation Award, out of 100+ eligible candidates, for building an automated test suite• Won Citi’s Promising Newcomer Award for delivering 3 modules, within the first month of joining• Awarded Promotion to Assistant Manager-2 & rated as ‘Consistently Strong’ for outstanding performanceBusiness Impact • Saved ~x Mn while working in Bank Network Management which handles 20K+ global accounts • Pioneered cost savings of ~ INR 6 Lakhs by migrating a legacy system of Citi, to the latest technology • Single-handedly saved 455+ man-hours in testing effort by developing complete Automated testing suiteResponsibilities • Responsible for the management of agent bank relationships in ~150 markets present across the globeProcess Improvements • Improved efficiency by 67% of bulk email-sender used by 500+ users to send 1.2 million+ emails daily• Drove 80% increase in automated testing of Bank network management system by resolving priority issues • Provided suggestions to 1K+ sell side equity analysts which improved readership rate of emails by 1.5 Show less

    • Ola (ANI Technologies Pvt. Ltd)

      Apr 2020 - Jun 2020
      Program Manager Intern

      • Awarded pre-placement interview offer.• Did market research for a INR 500 Cr+ B2B business of Ola, on how it will be affected by Covid-19.• Conducted primary & secondary research, collected 350+ responses & gave actionable insights.• Single-handedly found details of 400+ prospective clients having 4199+ Cr. potential revenue.• Developed 6 methods for generating new leads for the Indian, Australian, and New Zealand markets.

    • Edelweiss Tokio Life Insurance

      May 2021 - Nov 2021
      Management Associate

      ->Selected for the Management Associate program having multiple cross-functional stints in the Ecommerce Channel for the Life Insurance business.->Worked with engineers & designers to develop new features after conducting primary and secondary research->Improved customer journey by analyzing Net promoter score & grievances data.

    • Delhivery

      Nov 2021 - Dec 2022
      Product Manager

      DELHIVERY CLIENT PORTAL (D2C LOGISTICS ENABLER PRODUCT)->Part of team that launched & scaled the product from 0 to 1.->End-to-end ownership of the entire Channel & integrations strategy. Did the integration with Shopify & WoocommerceDELHIVERY DIRECT (C2C COURIER PRODUCT)->Reduced customer support tickets by integrating with escalations product.->Reduced refund & cancellation related queries through product interventions->Implemented Geo-tracking for Field Executive(FE), reducing fake remarks & increasing first mile SLA->Implemented OTP verified cancelation, improving FM SLA & refund TAT Show less

    • Scaler

      Dec 2022 - now

      • Product Manager II

        Feb 2024 - now

      • Product Manager

        Dec 2022 - Feb 2024

  • Licenses & Certifications