Kimberly Hera

Experience

• 

  City of League City

  Feb 2001 - now

  Communications Manager

  • Manage the Public Safety Communications Division, overseeing a staff of 25 communications specialists responsible for police, fire, EMS dispatching and emergency telephone calls in a 24-hour emergency communications setting.• Develop strategic plans, policies, and procedures to ensure efficient operations while coordinating and administering all aspects of the communications center.• Supervise and facilitate employee relations, including mediating workplace conflicts, advising, and assisting in resolving grievances, preparing management responses, and conduct internal investigations.• Supervise assigned employees; prioritizes and assigns work; conducts performance evaluations; makes hiring, promotion, termination, and disciplinary recommendations.• Prepare, review, and approve performance appraisals for subordinate supervisors and employees, established performance objectives for subordinate supervisors and employees.• Employee development and engagement.• Respond to inquiries or complaints related to the communications center operations, activities, or personnel; research complaints reporting findings and initiates resolutions.• Manage public safety emergencies, directs operations in the communications center for large-scale responses and disasters. • Interprets and developed CJIS Security Policy and Vendor Compliance; facilitates contracts for CJIS Security for IT personnel, vendors, and building security.• Interprets, explains, and ensures compliance with all applicable laws, rules, regulations, standards, safety practices, policies, and procedures. • Ensures Federal and State training and testing compliance for CJIS Security and TCIC/NCIC for 300+ users and employees.• Formulate and implement strategies for communication center efficacy and effectiveness using current and new technologies.• Establish, develop, and maintain liaisons with public, private, other emergency responder organizations Show less