Salim Mkumla

Experience

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  BOSAKO CONSULTANTS

  Mar 2018 - Oct 2018

  Junior Administrator Officer

  Managed front desk operations, including phone inquiries and visitor reception.Coordinated travel arrangements and prepared expense reports for the team.Organized meetings, including scheduling, room setup, and minute-taking.Maintained office supplies inventory and facilitated equipment maintenance.Skills showcased: Time Management, Onboarding & Training and Procurement skills.

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  MANCOSA

  Feb 2021 - now

  Academic Support Consultant

  Streamlining the enrollment process, reducing administrative errors by 15%.Organising and executing successful campus events, resulting in a 20% increase in student attendance.Providing administrative support through allocated channels, including written and telephonic communication, in accordance with SOPs,while maintaining a service level of 85%.Providing day-to-day academic administrative support to IT and Marketing Faculty staff, as well as Programme Managers.Assisting over 2500 students through telephonic and face-to-face consultations at key intervals in their student life cycle.Compiling weekly statistics for my allocated Faculty using MS Excel and Power BI.Monitoring the academic performance of 6,780 students, categorizing them into high, medium, and low risk, every semester as per theFaculty ( undergraduate and postgraduate ).Collaborating with team members of the Academic department to ensure compliance with requirements set by CHE and the EXCO.Investigating and resolving student queries promptly to assist Programme Managers in managing lecturers in accordance with SOP.Led projects related to academic resources ( study tips, mental wellness campaigns, basic computer literacy, etc.) and ensuring projectdeadlines set by management were met.Coordinating and administering program activities and providing student support to enrolled students.Monitoring and evaluating content of webinars facilitated by lecturers on a weekly basis.Skills showcased: Organizational and Administrative skills, Project management, Stakeholder Communication, Analytical skills andProblem-Solving skills. Show less