Predrag Maksimovic

Predrag Maksimovic

Customer Service Representative

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  • Timeline

  • About me

    Head of Branch Office

  • Education

    • University of Belgrade

      -
      Faculty of Law
  • Experience

    • Piraeus Bank AD Beograd

      Oct 2006 - Aug 2012
      Customer Service Representative

      - SALES, MARKET ANALYSIS, PROACTIVE APPROACH, CUSTOMER RELATIONS MANAGEMENT AND CUSTOMER ACQUISITION: INDIVIDUALS, COMPANIES AND PUBLIC SECTOR- DEALING WITH CUSTOMER CLAIMS AND COMPLAINTS

    • Addiko Bank Srbija

      Aug 2012 - Jan 2016
      Head of Sub-branch

      - SALES, MARKET ANALYSIS, PROACTIVE APPROACH, CUSTOMER RELATIONS MANAGEMENT AND CUSTOMER ACQUISITION: INDIVIDUALS, COMPANIES AND PUBLIC SECTOR- MONITORING AND ANALYSIS OF MARKET AND MONITORING OF COMPETITION COMPANIES- APPLYING PROCEDURES IN ACCORDANCE WITH CURRENT COMPANY POLICIES - SETTING CLEAR GOALS AND GIVING CLEAR INSTRUCTIONS TO ALL EMPLOYEES, COLLECTING AND ANALYSIS OF RESULTS AND KEY ACTIVITIES - TRAINING – DISCOVERING STRENGTHS AND WEAKNESSES OF EMPLOYEES, PROVIDING FEEDBACK AND SETTING INDIVIDUAL GOALS - EXPERT SUPPORT – PROVIDING ADVICE REGARDING PROCEDURES, SERVICES AND PRODUCTS- ORGANIZATION AND MANAGEMENT – DECISION MAKING, RESOURCES OPTIMIZATION, INTERNAL AUDIT- DEALING WITH COMPLEX CUSTOMER CLAIMS AND COMPLAINTS Show less

    • OTP banka Srbija

      Mar 2016 - Feb 2019
      Branch Manager

      - SALES, MARKET ANALYSIS, PROACTIVE APPROACH, CUSTOMER RELATIONS MANAGEMENT AND CUSTOMER ACQUISITION: INDIVIDUALS, COMPANIES AND PUBLIC SECTOR- MONITORING AND ANALYSIS OF MARKET AND MONITORING OF COMPETITION COMPANIES- APPLYING PROCEDURES IN ACCORDANCE WITH CURRENT COMPANY POLICIES - SETTING CLEAR GOALS AND GIVING CLEAR INSTRUCTIONS TO ALL EMPLOYEES, COLLECTING AND ANALYSIS OF RESULTS AND KEY ACTIVITIES - TRAINING – DISCOVERING STRENGTHS AND WEAKNESSES OF EMPLOYEES, PROVIDING FEEDBACK AND SETTING INDIVIDUAL GOALS - EXPERT SUPPORT – PROVIDING ADVICE REGARDING PROCEDURES, SERVICES AND PRODUCTS- ORGANIZATION AND MANAGEMENT – DECISION MAKING, RESOURCES OPTIMIZATION, INTERNAL AUDIT- DEALING WITH COMPLEX CUSTOMER CLAIMS AND COMPLAINTS Show less

    • Elixir Group

      Feb 2019 - Feb 2022

      - MANAGING PROCESSES IN THE FIELD OF FINANCIAL, PROCUREMENT AND LEGAL REGULATION - MONITORING AND ANALYSIS OF MARKET, TECHNOLOGICAL DEVELOPMENT, MONITORING OF COMPETITION COMPANIES - APPLYING PROCEDURES IN ACCORDANCE WITH CURRENT COMPANY POLICIES - EXPERT SUPPORT – PROVIDING ADVICE REGARDING PROCEDURES, SERVICES AND PRODUCTS- PROCUREMENT AND PROJECT MANAGEMENT- PARTICIPATION IN DEFINING CONTRACTS WITH PARTNERS AND IN MANAGING PROFESSIONAL AFFAIRS IN PREPARATION AND CONTRACTING WITH CONSULTANTS, CONTRACTORS AND EXPERT SUPERVISION IN PROJECT IMPLEMENTATION- PREPARATION AND MONITORING OF THE BUDGET AND CF, CONTROL OF LIABILITIES, RECEIVABLES AND PAYMENTS, ORGANIZATION AND MONITORING OF THE FLOW OF COMMERCIAL AND ACCOUNTING DOCUMENTATION Show less - MONITORING AND ANALYSIS OF MARKET, TECHNOLOGICAL DEVELOPMENT, MONITORING OF COMPETITION COMPANIES - APPLYING PROCEDURES IN ACCORDANCE WITH CURRENT COMPANY POLICIES - SETTING CLEAR GOALS AND GIVING CLEAR INSTRUCTIONS TO ALL EMPLOYEES, COLLECTING AND ANALYSIS OF RESULTS AND KEY ACTIVITIES - TRAINING – DISCOVERING STRENGTHS AND WEAKNESSES OF EMPLOYEES, PROVIDING FEEDBACK AND SETTING INDIVIDUAL GOALS - EXPERT SUPPORT – PROVIDING ADVICE REGARDING PROCEDURES, SERVICES AND PRODUCTS- ORGANIZATION AND MANAGEMENT – DECISION MAKING, RESOURCES OPTIMIZATION, INTERNAL AUDIT- PROCUREMENT MANAGEMENT, IMPLEMENTATION AND MONITORING OF INVESTMENT PROCESSES AND PROJECT MANAGEMENT- PARTICIPATION IN THE COMMITTEE OF THE INVESTMENT AND DEVELOPMENT STRATEGY - PARTICIPATION IN DEFINING CONTRACTS WITH PARTNERS AND IN MANAGING PROFESSIONAL AFFAIRS IN PREPARATION AND CONTRACTING WITH CONSULTANTS, CONTRACTORS AND EXPERT SUPERVISION IN PROJECT IMPLEMENTATION- PREPARATION AND MONITORING OF THE BUDGET AND CF, CONTROL OF LIABILITIES, RECEIVABLES AND PAYMENTS, ORGANIZATION AND MONITORING OF THE FLOW OF COMMERCIAL AND ACCOUNTING DOCUMENTATION Show less

      • Corporate Affairs Manager - Elixir Energy

        Jan 2020 - Feb 2022
      • Director of Procurement and Investment Sector - Elixir Zorka

        Feb 2019 - Jan 2020
    • Luna

      Mar 2022 - Jun 2022
      Corporate Planning Manager
    • Банка Поштанска штедионица

      Jun 2022 - now
      Head of Branch Office
  • Licenses & Certifications

    • SALES OF TRUST

      HRAST 011
      Sept 2017
    • Leadership Development

      METHODUS
      Oct 2014
    • Sales improvement in the financial sector

      Profectum
      Apr 2013
    • Customer care and sales seminar - licensed by Value Innovations

      EDGE
      Jun 2011
    • INNOVATION COURSE: SALES SKILLS IN BANKING

      D-R Gilbert Centar Group
      Jun 2016
    • Sales skills

      Mobilis doo Training and Consulting, Serbia
      May 2008
    • Leading a sales team

      ARGO Performance & Development
      Aug 2012
    • CREDIT ANALISYS AND MONITORING OF THE LOAN PORTFOLIO

      Valor Academy
      Sept 2015
    • National Bank of Serbia - Insurance intermediation Certificate

      NBS
      Jul 2010
    • Selling skills in banking sector

      D-R Gilbert Centar Group
      Sept 2013