Ugur Sari

Experience

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  Renaissance by Marriot Hotel Resorts & Spa

  May 2013 - Oct 2013

  Assistant Event Manager

  -Organizing daily recreation activities for the guests, presenting night & evening shows.-Planning and leading the events in the halls, indoor bars, at poolside and beachside.- Outdoor & indoor events to achieve daily, weekly, monthly guest satisfaction targets. -Managing recreation, pool, beach, indoor activities & events for the guests and for the management.-Assisting entertainment manager with recruitment,reporting and leading team.-Playing different kinds of games with hotel guests all day long to keep customer satisfaction level high. Show less

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  Teleperformance

  May 2014 - Apr 2017

  Supporting customers and businesses via chat, e-mail and phone about their experiences with software and hardware issues on their products. Isolating the root cause and outlining solutions. Achieved quality and satisfaction targets on 4 consecutive quarters. Implemented new workflow on chat and e-mail cases and increased productivity on the team by %40. Led volunteer groups in corporate citizenship for environmental cause. Assisting online store clients with payment, invoices, refunds, invoicing, store and Cloud. Creating better strategies based on daily and monthly KPIs. Achieved highest targets on customer satisfaction and issue resolution. Was part of “Citizens of the Planet” that focused environmental cause.

  • Senior Technical Advisor - Apple

    Jan 2015 - Apr 2017

  • Customer Success Specialist - Apple

    May 2014 - Dec 2014
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  Accenture

  Jul 2017 - Jul 2019

  Providing sales oriented consultations to organizations in different sectors for various Products. (Google Ads, Analytics, Google My Business, Merchant Center, YouTube, etc) Creating digital marketing & advertising campaigns and monitoring daily, weekly, monthly and quarterly performances. Troubleshooting online marketing campaigns and pitching new features of the products. Interacting via mail, chat and phone with advertisers in order to increase their returns on investment and increase client success. Achieved the highest KPIs on pitch rate, success and quality metrics. Show less

  • Work Flow Lead - Subject Matter Expert - Google Project

    Jul 2018 - Jul 2019

  • Inside Sales Associate - Google Project

    Jul 2017 - Jun 2018
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  Apple

  Nov 2019 - Oct 2021

  Specialty Programs Support

  Providing technical solutions for business and education clients, Apple’s Pro-Apps (including but not limited to Final Cut Pro, Logic Pro, Aperture) and Server and Apple Configurator applications. An SPS Technical Support Advisor will have extraordinary attention to detail in case management, follow-up and follow-through. They will report to Corporate Support Engineering teams via bug tracking tools, emerging issues and/or complex technical issues in order to find resolution and to provide product technical feedback to Engineering teams. They will act as a point of contact to provide guidance and ensure rapid identification of emerging issues for professional solutions. They will assist in product readiness process as appropriate and needed - reviewing technical materials such as submitted articles, training materials, etc. They will report technical issues and keep the manager well-informed. The SPS team maintains an ongoing expert knowledge of diverse technologies.Achieved the highest issue resolution and quality targets for 4 consecutive quarters. Show less

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  TikTok

  Oct 2021 - now

  Resolving high level critical escalations and appeals for Ads platform. The team is composed of Policy, Operations, Product and Data specialists working cross-functionally with key stakeholders (Product, Engineering, PR, Legal, and Sales) to design and optimize ad policies, manage moderation processes, build scalable systems and tools driving efficiencies within our integrity mechanisms. This team is critical to working together to solve large scale issues that have significant global impact.Execute both quantitative and qualitative analyses of data and trends to deliver insights on various of dimensions such as policy, system, process to drive for the optimization to continuously improve customer satisfaction;The global Monetization Integrity team ensures safe and quality experiences between users, creators, and businesses to enable TikTok in its mission to inspire joy and creativity. The team is responsible for creating scalable and reliable solutions that allow TikTok users and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats.As Social Responsibility Champion, organised 30+ volunteering events to support local NGOs/NPOs. Show less

  • Quality Analyst

    Jul 2024 - now

  • Ads Service Specialist

    Oct 2021 - Jun 2024