Ebony Davis

Experience

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  Woodforest National Bank

  Jan 2013 - Mar 2014

  Retail Banker

  •Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments. •Performs opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas. •Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when necessary. •Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate. •Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques. •Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs. •Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners. •Practices branch security procedures and protects customer confidentiality and privacy. •Performs other job related duties or special projects as assigned. Show less

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  Fidelity Bank LA

  Mar 2014 - Nov 2017

  Multi-Service Banker

   Responsible for branch balancing procedures, can locate and reconcile discrepancies in teller cash drawer. Examines checks for proper endorsement and enters into computer records, pays out money after verification of signatures and customer balances. Cross sells, promotes and understands our clients' needs and make appropriate recommendations. Open night deposit vault logging contents in the log, distributing the contents to proper individuals and processing all deposits and other transactions using dual control at all times as needed. Opens new accounts including checking, savings, IRA’s & CD’s as needed. Handles customer maintenance request, such as change of address, title changes and account transfers. Process incoming mail transactions per bank procedures. As needed, purchase working money supply from vault. Assist in dual control vault responsibilities. Count, balance and replenish ATM.Assist in handling in-branch customer complaints from inception to resolution.Complies with regulatory rules and regulations, evidenced through successful completion of training and demonstrated ability. Show less

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  Fresenius Medical Care North America

  Aug 2016 - Oct 2016

  Patient Account Representative-Cash (Temp)

  Under general supervision, post electronic and manual cash receipts, adjustments and denials; ensuring reconciliation of all posted data. Generate and analyze diverse reports and work lists in the identification and resolution of general account issues. Prepare and distribute overpayment packages as necessary. Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

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  North Oaks Health System

  Jan 2018 - Aug 2019

  Obtain payments and/or recommends disposition of hospital/professional accounts. Maintains effective follow up and collection activities on assigned accounts. Provides prompt and courteous service to inquiries from patients and insurance companies.

  • Certified Hospital Billing Specialist

    Dec 2018 - Aug 2019

  • Certified Financial Assitance Specialist

    Jan 2018 - Dec 2018
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  St. Tammany Health System

  Aug 2019 - Aug 2021

  Billing Specialist PFS
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  Mutual of Omaha

  Aug 2021 - now

  Process hospital and cancer claims per customer request.

  • Claims Analyst II

    Mar 2022 - now

  • Claims Analyst (Cancer/Hospital)

    Aug 2021 - Sept 2022