Randy Marshall, PE, CEM

Experience

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  Charles River Laboratories

  Oct 2002 - Jan 2003

  Analytical Chemist
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  GE Power & Water

  Feb 2003 - Jan 2009

  Account Representative

  Responsible for developing and maintaining water management solutions for existing and new customers. My main account base was Timken Steel, with a few other smaller surrounding accounts totaling approximately $1M (Canton) and maintained and grew business and conducted project work (Mansfield, OH; Zanesville, OH; and Coshocton, OH).

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  E.ON

  May 2009 - Dec 2011

  Catalyst Manager

  Responsible for addressing proper testing and analysis of existing customer’s Selective Catalytic Reduction (SCR) catalyst allowing for the determination of the root causes for catalyst deactivation. Created customized reports informing the customer of the DeNOx potential and forecasting of catalyst life. These detailed reports provided recommendations, allowing the customer to make informed decisions on whether to exchange, replace, purchase and/or regenerate their SCR catalyst.

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  American Electric Power

  Dec 2011 - Sept 2018

  Engineer Senior

  Demonstrated technical knowledge and problem solving in the area of Integrated Emissions Control and Chemical Engineering including Flue Gas Desulfurization units, cooling and boiler water systems, and wastewater systems. Served as the liaison to customers and senior leadership with a particular eye for ensuring and maintaining positive relationships with stakeholders – both internally and externally. Responsible for developing written reports including equipment inspections reports, system operation evaluations, material evaluations, economic life cycle studies, condition assessments, critical calculations, technical procedures and system descriptions; executing project work including work task scope, schedule and budget with plant or customer, defining equipment specifications, work schedules, and detailed cost estimates Show less

• 

  AEP Ohio

  Sept 2018 - Feb 2024

  Responsible for leading and directing the Distribution Engineering and Right of Way (ROW) teams for all six districts by developing the management and technical skills of the team. Provided coaching to ensure that each employee maintained a customer-focused attitude by conveying a thorough understanding of customer expectations and instilled the importance of achieving a superior customer experience. Ensured consistency in Distribution Engineering and compliance with applicable standards and codes. Maintained a consistent and effective safety awareness program in the department to ensure a safe work environment. Collaborated with Distribution team members to manage and monitor appropriate budgets and performance goals as well as assuring that power system quality is consistent with corporate goals. Show less Responsible for the retention, expansion, and overall satisfaction of client base. Proactively managed both major commercial and industrial customers and was ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives. Provided a single point-of-contact within the AEP organization to resolve critical issues with key decision makers within the operating company. Interfaced with distribution engineers, internal energy advisors, the Economic Development group and various AEP and operating company business units to meet stated goals and objectives. Worked with and engaged the AEP Ohio’s leadership (at the executive, regulatory, operations and customer service level) with various issues that affected my assigned key accounts. Show less

  • Region Support Manager

    Mar 2021 - Feb 2024

  • Customer Account Manager

    Sept 2018 - Mar 2021
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  Actalent

  Feb 2024 - now

  Technical Manager