Brandon Pieprz

Experience

• 

  Bidfood South Africa

  May 2012 - Jul 2016

  IT Support Engineer

  • Conducted daily maintenance and inspection of the onsite and remote IT server environments. • Completed IT Support Requests according to IT policies and procedures for over 1000 users.• Assisted with setup of user and office environments (laptops, cabling, networks, servers, printers, telephone systems). • Travelled to branches to complete infrastructure upgrades and cloud migration projects.

• 

  SevenC Computing

  Dec 2016 - Aug 2023

  • Conducted daily onsite SLA visits, service checks and provided user/server support with over 90% ticket closure satisfaction. • Maintained client infrastructure including workstations, servers, printers, networks, and overall security. • Designed IT infrastructure and projects for network and server deployments. • Account management of 8 customers across multiple industries and infrastructures, including a company with a stock market listing and portfolio in the global automotive industry.• Generated R4.7 million in revenue with R1.2 million gross profit from IT infrastructure sales.• Participated in discussions with C-level at clients on performance and supported services KPIs.• Became the designated Office 365 and Sharepoint Online trainer for new and existing customers. Show less

  • Technical Team Lead

    Nov 2020 - Aug 2023

  • IT Field Support Engineer

    Dec 2016 - Nov 2020
• 

  Check Point Software

  Nov 2024 - now

  Tier 2 - Escalation Engineer

  • Provide advanced technical support to users of Microsoft Windows-based systems, including desktop computers, laptops, and servers, with a focus on complex issues.• Lead the installation, configuration, and troubleshooting of Microsoft Windows operating systems, software applications, and hardware devices.• Mentor and support junior help desk T1 agents by providing guidance and sharing expertise to elevate team performance.• Conduct in-depth end-user training and develop training materials on Microsoft Windows products, Check Point products and services.• Lead projects related to system upgrades, migrations, and implementations, ensuring alignment with organizational goals and minimal disruption to users. Show less