Bob O'Dair

Experience

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  Alliance Corporate Resources

  Apr 1994 - May 1997

  Help Desk Specialist

  Supported a small office consisting of a token­ring and Novell network, as well as an AT&T Definity phone system. Provided desktop and telephone support for all end users. Began the ongoing process of studying, learning new technologies and obtaining certifications relevant to my job requirements and career goals.

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  Winstar

  Jun 1997 - Feb 2000

  Systems Integrator

  Worked with nationwide teams to deploy technology to large firms throughout the country. This included Windows OS upgrades to the desktop, customization of office software including Wordperfect, and implementation of a Windows domain across four cities.

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  Fandango

  Jan 2000 - Jan 2003

  Network Manager

  Increased online ticketing capacity for Fandango.com by over 200% by implementing and developing interconnectivity with exhibitor partners via data center. This included both the coordination with exhibitor partner technical staff as well as router configuration and integration at a remote data center. Assisted in the deployment of Fandango's first print­at­home system.Designed and built corporate Local Area Network. Served as both Network Administrator and Manager. This included not only the maintenance and support of file servers, email, application servers, and backup systems, but also all end user devices and accounts on the system. Show less

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  Affiniti

  Jun 2003 - Aug 2015

  Program Manager

  Increased annual recurring revenue by completing projects for multi-year managed service contracts. Improved implementation processes for voice and WAN projects. Managed the addition of over 15,000 voice connections. Oversaw the entire customer life cycle, managing teams through phases including prospect, opportunity, sales engineering, implementation, acceptance, and support. Provided vision, leadership, and direction for the project team and all business partners. Key responsibilities included:Project Management • Managed multiple projects to schedule, cost and quality. Provided a single point of contact for all stakeholders;• Independently managed cross­-functional teams, including construction, technical, sales, finance, and executives;• Tracked, monitored and reported on project costs to maintain or exceed projected budgets;• Managed customer deliverables as required by executed contracts and company standards;• Assisted with network engineering, equipment logistics; • Managed internal construction/field crews and 3rd-party vendorsProposal Bid Optimization• Managed proposal process to ensure timely bid delivery using Sales Force;• Created and review system designs for Voice and Internet proposals;• Reviewed system designs for WAN proposals;• Created cost effective solutions that optimize Affiniti’s revenue and cost strategies. Technical Assistance ­ • Review IP addressing plans with appropriate team members;• Troubleshot routing and other connectivity problems as necessary;• Staged and configured routers, switches and servers when necessary;• Provided 3rd tier support for trouble ticket escalation. Partner Management• Provided applicable Scope of Work to obtain bids from qualified field services and construction partners. Equipment Orders• Obtained pricing from approved vendors to maximize cost efficiency;• Generated and submitted Purchase Orders for projects or other departments as necessary;• Managed vendor relationships. Show less