Jaco Van Dyk

Experience

• 

  Computer Universe

  Feb 2005 - Jan 2006

  Junior Engineer

  • Desktop support• Client support (on-site)• Client back-ups• Installation and sales of hardware and software

• 

  Integr8 IT

  Jan 2006 - Mar 2007

  RESPONSIBILITIES / DUTIES:Server managementNetwork support and maintenanceInstallation of all IT equipment, including wireless networksHardware and software salesDeal with client and technical team to make sure SLAs are met and clients are ultimately happyDesign network documentation and licence agreementsConsulting with clients on site • Server management• Network support and maintenance• Installation of all IT equipment, including wireless networks• Hardware and software sales• Deal with client and technical team to make sure SLAs are met and clients areultimately happy• Design network documentation and licence agreements• Consulting with clients on site

  • Roaming Engineer

    Jun 2006 - Mar 2007

  • Roaming engineer

    Jan 2006 - Dec 2006
• 

  Kaplan IT

  Apr 2006 - Jun 2006

  Network Admin

  RESPONSIBILITIES / DUTIES:Server managementNetwork support and maintenanceInstallation of all IT equipment, including wireless networksHardware and software salesDeal with client and technical team to make sure SLAs are met and clients are ultimately happy

• 

  Drake and scull

  Jan 2007 - Oct 2007

  Data administrator / IT Engineer

  Provide support & installation of hardware and software within a call centreenvironment• Developing new opportunities within the Technical environment• Providing technical, desktop & user support• Procurement management• Co-ordinating activities in line with the business objectives

• 

  CMS Group

  Apr 2007 - May 2007

  Desktop / LAN Administrator

  / DUTIES:Provide support & installation of hardware and software within a call centre environmentDeveloping new opportunities within the Technical environment Providing technical, desktop & user support Procurement management Co-ordinating activities in line with the business objectives

• 

  RSA web

  Feb 2008 - Aug 2008

  Engineer

  • Consult clients on I.T requirements and possible upgrades for office networks• Resolve I.T related problems, networks, servers, mail, internet access, etc• If an issue cannot be resolved telephonically, I was required to meet the client athe’s/her office and resolve it myself• Setup and installation of new servers• Setup wireless point to point networks• Setup and installation of fibre optic backup libraries• Setup and design consultation of server rooms• Supporting clients on sites Show less

• 

  Storex Pty Ltd

  Feb 2010 - Oct 2011

  CPT Branch Manager

  1. Manage all the business affairs of STOREX professionally - incl the overseeing of employees role in thebusiness;2. Present our business to customers where required; grow the exposure of the business in the region;3. You are responsible for the P& L for STOREX Western Cape - you will be incentivised when targets are achieved;4. You will report directly to the CEO;5 You must attend to IBM and other On-Site customer requirements from time to time;6. You are to meet with IBM monthly to discuss service levels;7. Interview and place all new staff required to grow your business in CTN.8. Deal with client and technical team to make sure SLAs are met and clients are ultimately happy9. Co-ordinating activities in line with the business objectives Show less

• 

  Wileman Information Technology

  Feb 2013 - Sept 2014

  Network Engineer
• 

  DigiOutsource

  Feb 2015 - now

  Consult with other teams to design JIRA workflow that will streamline their business processes.•Develop metrics, dashboards and advanced filters in JIRA to provide end users and business leadership with meaningful operational/performance metrics and status reports•Customize JIRA workflows for multiple projects•Create custom fields, new issue types and field configurations•Identify where functionality meets user requests•Determine ways to optimize and improve JIRA setup and workflows and implements configuration changes•Troubleshoot and resolve issues related to application development, deployment and operations•Document solutions and provides user training and guidance•Create and maintain projects and workflows, as well as all other configuration components (dashboards, validators, post functions, REST endpoints, etc…).•Manage system performance, redundancy, and off-site failover for the applications and databases.•Provide responsive support for day-to-day questions and change requests from the user community.•Stay connected with the Atlassian community to keep up-to-date with the latest tools and trends.•In addition to JIRA, this team also supports other Atlassian products such as Confluence and Jira Servicedesk.•Educate the staff on the capabilities of the Atlassian tools and how to use them effectively.•Server Maintenance and Upgrades•Managing of various Dev and Production environments.•Acquisition and Retention of Licenses, Plugins and relevant tools.•Liaise with other teams to ensure governance and Compliance. Show less Duties include, but not limited to:Installing, Configuring, Maintaining and Troubleshooting of user workstations on company LANFormat and Reload of user machines, ensuring all user data is backed up and secured before format Ensuring correct software is loaded onto the user’s machine before deliveryFront Line Desktop Support via Telephone or Servicedesk initiated requestsTroubleshoot problems over phone or via remote desktop technologiesCompany Server Infrastructure monitoring and proper escalation of alertsExchange and Active Directory administration, including new user creation, password and lockout resetsUser Rights Management via group membership changes in Active DirectoryTelephony Support – including, Asterisk configuration changes and troubleshootingCorporate and Call Centre applications support, troubleshooting and issue escalationFollow-up on all unresolved calls, with feedback being provided back to clientKnowledge and experience on Windows 10, Server 2012, Office 2016 and Office 365Ability to diagnose and fix Hardware / Software problemsExposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives, VGA cards, Network cards , Sound cardsAbility to install, configure and replace computer componentsKeen learner, able to apply new technologies /methods as they become availableThis job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. Show less

  • Product Administrator (Jira / Confluence)

    Apr 2019 - now

  • IT Support Agent

    Feb 2015 - Apr 2019