Wesley Moczygemba

Experience

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  STIC.NET

  Jan 1999 - May 2004

  • Managed all IT department activities including the direct management of employees and 6000+ customer accounts• Increased technical efficiency by creating technical support outsourcing service• Expanded hosting solutions by researching and delivering new web services • Worked with top industry executives to deliver broadband over cable, and develop web portal database access• Streamline technical support department by developing operations procedures and policies resulting in a decrease in HR requests• Designed operational protocols, management policies, and sales procedures for DSL services• Created, implemented and managed CSS program improving adaptability and overall production of staff • Achieved decrease in HR training time by developing new employee training procedures, manuals and corporate intranet• Investigated and materialized new spam appliance resulting in a reduction of 12 million messages per month and reducing employee work load • Realized increase in client training participation by overhauling training materials and courseware• Deployed cutting edge customer service bulletin system increasing customer satisfaction and reducing overall call volume• Provided technical sales presence effectively increasing sales close rates• Researched and initiated wireless, VOIP and a VPN to allow direct company access to remote and home offices• Negotiated cell phone contract resulting in a decrease in service expenditures Show less

  • Director of Information Technology

    May 2002 - May 2004

  • Server Supervisor

    Jan 1999 - May 2002
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  Independent Consultant

  Jan 2004 - Dec 2005

  Independent Consultant

  Information Technology consulting including Windows system administration, web design, hardware installation, and network installation

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  The Healing Staff

  Mar 2006 - Aug 2007

  Director of Operations

  • Directed and managed operational objectives, initiatives, and policies by using experiences and judgment to accomplish required goals• Ensured completion and follow up to all Proposal Requests received by The Healing Staff resulting in the increase of annual revenues by 7M• Provided guidance in the fulfillment of Task Orders to ensure deadline is not exceeded• Created and maintained website and print media for marketing used in trade shows• Supervised development of Proposal\Task Order tracking system by offering direction and planning the visual flow of internal procedures• Created recruitment processes and procedures to facilitate proper flow of information between the Recruiting, Human Resources, and Accounting Departments• Coordinated with the human resources department to ensure the company’s overall compliance with the Service Contract Act• Managed subcontractors to ensure the complete fulfillment of Task Orders and federal contractual obligations• Developed procedures for project managers allowing for more efficient completion of responsibilities and duties by allowing greater access to required employee information• Increased contract employees from 65 to 200+ personnel, covering a vast range of healthcare professionals Show less

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  US Army

  Aug 2007 - Aug 2011

  Intelligence Analyst

  • Briefed the Joint Interrogation and Debriefing Center (JIDC) in Iraq Commander weekly updates while deployed as an Intelligence Analyst in support of Interrogation operations • Responsible for the Fusion Analysis Cell quality control of Intelligence Information Reports for both content and relevance• Tracked, researched, and responded to Requests for Information for both internal and external customers at the tactical, operational, and theater levels• Developed and managed the completion of a Detainee Metrics Database to analyze JIDC reporting trends and briefed findings to the USF-I Commander• Created a Detainee of Interest Database (DOI-DD) to identify Gaps and Leads within the JIDC• Produced standardized templates used in theater level product dissemination by the JIDC• Contributed in developing Human Intelligence (HUMINT) training material for the INSCOM Detention Training Facility• Developed relief in place training for the Tiger Team analysts ensuring a successful JIDC transition from Operation Iraqi Freedom to Operation New Dawn Show less

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  Lockheed Martin

  Jul 2011 - Aug 2016

  • Serve as After Action Review (AAR) Manager during collective training events to facilitate the consolidation and presentation of Observer Controller (OC) comments to training unit leadership through coordination of Senior OC and IDTF DA Civilians• Maintain current knowledge of exercise booth schedule tracking, inject planning, and inject development to serve as the Senior Role Player Debriefer during the absence of the primary staff member • Work with Director and Deputy Director to streamline exercises by maximizing effectiveness of OC comments allowing the leadership to more clearly relay the training intent to the OCs resulting in more accurate and focused feedback.• Act as Analyst SME during training exercises to include responding to unit Requests for Information resulting in timely and accurate scenario related intelligence feedback• Serve as liaison between scenario development team and IT Staff to develop and maintain an efficient SharePoint training portal resulting in the consolidation and expansion of information available to staff and training units • Coordinate with down range analysts to provide real world product templates and procedures to training units resulting in improved analytical efforts• Designed and Developed new SharePoint portal process and AAR feedback to maximize effectiveness of daily OC Hotwash discussions and presentation of daily and final AAR comments to training unit• Refined interrogation booth time tracking during training exercises by developing an automated system to track manually recorded metrics improving efficiency and expand data capture abilities during exercises providing additional performance data to allow senior leadership to make more accurate and timely training decisions• Designed, Developed, and Implemented a SharePoint Event tracking system and Exercise Dashboard to allow automatic tracking of required exercise events and statistics resulting in greater recall of exercise metric data by leadership Show less • Planned, developed and conducted HUMINT training for military intelligence professionals while serving as a subject matter expert in HUMINT analysis• Developed course content, training scenarios, evaluated students and maintained current training for INSCOM and US Army intelligence professionals worldwide• Modified, updated and created collective training scenarios which replicate intelligence procedures executed during current Theater operations (Interrogation Facilities, JIDCs, and SDCs)• Developed training packages and scenarios for team and larger collective training events needed to replicate situational operations (HCT, MFT, & OMT)• Determined course content and student learning objectives; prepared course syllabi, lesson plans, and student manuals• Evaluated training materials and procedures and make revisions to keep courses abreast of current mission objectives• Served as an Observer, Coach, and Trainer during section and collective unit exercises• Managed and maintained SharePoint portal for exercise control Show less

  • Customer Trainer Stf (Casual Status)

    Dec 2014 - Aug 2016

  • Lead Training Developer (Customer Trainer Stf)

    Jul 2012 - Dec 2014

  • Training Developer (Customer Trainer Sr)

    Jul 2011 - Jul 2012
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  CommZoom, LLC

  Dec 2014 - Sept 2019

  • Managed the planning and implementation of maintenance, repair and alteration of cable plants and associated IT infrastructure across 17 South Texas markets• Direct management of field operations and field support staff to include the development and management of human resource functions• Worked with CTO to plan and integrate cable system upgrades from DOCSIS 2.0 to DOCSIS 3.0 in order to allow the delivery of IPTV and increase customer internet speeds• Administered operational integration of provisioning systems for CM, VOIP, and FTTX (BBX, RPM, Adtran AOE, GLDS)• Managed GLDS billing system functions and features (packages, promotions, job list, reports, franchises, taxes, technician setup, work order units, WinScore, CableAnytime, WinForce Tech and scheduling)• Worked with executive management to build operational forecasts and budgets• Completed inventory and logistics responsibilities for daily operations and new construction projects to include the creation of purchase orders, purchase of plant related equipment and materials, management of inventory process, reporting of inventory class movement to accounting, and management of tool assignments to staff• Completed project management for design, permitting, acquisition, construction, and installation of plant upgrade, extension and repair projects to include the determination of the best course of implementation via contractor or internal resources• Provided Tier II/III IT support customer service and field staff by leveraging SolarWinds, BBX, RPM, AOE, Nimble This PNM, GLDS and other systems as required• Completed one-time product integration, hardware upgrade/downgrade, enterprise installs, grounding, building maintenance, headend build out, wire management and fixed wireless projects Show less

  • General Manager

    Oct 2018 - Sept 2019

  • Operations Management Consultant

    Jan 2018 - Oct 2018

  • Director of Operations

    Dec 2014 - Dec 2017
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  Leidos

  Aug 2016 - Nov 2018

  • Manage the identification, analysis and improvement of services, procedures, processes, techniques, tactics, products, and skills development• Facilitate improvements in programs, processes, and solutions to enhance results• Utilizes knowledge of and ability to apply advanced process improvement principles and concepts • Implement training and development research, learning theory, motivation theory and new training methods and techniques to streamline and enhance customer offerings• Manage projects and processes spanning cross functional professional areas• Communicate and coordinate with third party enablers to influence solution design, process and approaches• Refine environment definition, development strategy, and scenario delivery methods• Responsible for coaching, reviewing and delegating work to lower level professionals Show less

  • Customer Trainer P4 (Casual Status)

    Oct 2018 - Nov 2018

  • Scenario Manager

    Dec 2017 - Oct 2018

  • Customer Trainer P4 (Casual Status)

    Aug 2016 - Nov 2017
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  Astound Business Solutions

  Sept 2019 - now

  • Lead the product and business operations teams in executing company goals and objectives, improving customer satisfaction and driving profitability.• Collaborate with senior management to develop strategic plans and initiatives to meet company objectives.• Develop and implement operational policies and procedures to improve efficiency and enhance the customer experience.• Foster a positive team culture by promoting open communication, teamwork, and accountability.• Collaborate with other departments to ensure that business needs are met and customer issues are resolved in a timely manner.• Build and maintain relationships with key stakeholders, including vendors, customers and senior management.• Provided leadership and coaching to the product and business operations team to promote teamwork, accountability and professional development. Show less • Coordinate and execute projects that support Business Solutions team• Manage integration efforts, as it relates to the various acquisitions that the Company has completed• Identify and document existing processes and manage the communication and implementation of any changes to support the business• Support Product organization with the launch of new products, as well as the coordination of legacy product migration• Communicate activities and progress of projects to management• Provide support for business case creation and approval process• Status meetings and executive summary reporting• Manage challenges and opportunities and operate administratively at scale Show less • Coordinate across organization (Operations, Sales, Retail, Customer Care) to implement management and leadership training programs• Developed and implemented Management Foundations program to facilitate standardization of core principles across the three brands•Worked with Director of Safety and Technical Training to further develop monthly safety training offerings by delivering improved robust self-paced online modules• Act as coach to provide train-the-trainer opportunities to company trainers and managers in order to improved organizational learning• Provide monthly assessments to General Mangers on state of training and organizational leadership and management readiness• Refined The Customer Experience program in order to facilitate the increase NPS responses and scores Show less

  • Senior Director, Commercial Product and Advanced Services

    Mar 2023 - now

  • Sr Business Operations Project Manager

    Nov 2021 - Mar 2023

  • Trainer and Curriculum Consultant

    Sept 2019 - Nov 2021