Talk to sales Try for Free
Jose Roberto Vargas Rivero

Jose Roberto Vargas Rivero

Help desk operator

Followers of Jose Roberto Vargas Rivero172 followers
location of Jose Roberto Vargas RiveroJena, Thuringia, Germany

Connect with Jose Roberto Vargas Rivero to Send Message

Connect

Connect with Jose Roberto Vargas Rivero to Send Message

Connect

  • Timeline

  • About me

    MSc Photonics at Abbe School of Optics and Photonics

  • Education

    • Abbe School of Optics and Photonics

      2013 - 2015
      Master's Degree Photonics

    • Universidad Distrital Francisco José de Caldas

      2004 - 2010
      Electronic engineer Electrical, Electronics and Communications Engineering 4.16

      Activities and Societies: IEEE, AIESEC Specialization in Telecommunications, Digital Signal Processing, Control Systems.

  • Experience

    • BT Latam, Inred

      Nov 2009 - Nov 2010
      Help desk operator

      Help desk operator providing support to clients and field technicians of a Satellite communication system which made use of 4 different modem platforms. Use of ticketing system and diagnostics of Lan problems in a client-server architecture using windows XP and 2003 R3 operative systems.

    • Tata Consultancy Services

      Nov 2010 - Jun 2013

      Help desk operator providing support in English and Spanish for issues related with windows XP, windows 7, MS Office 2010, windows servers, networking, SAP, MS Lync and SharePoint 2010. Handling of knowledge database and ticketing system. Web application programming using Java in a multi modular web software, which required the use of version control, Bugs follow up and rapid software development techniques.

      • Help desk engineer

        Aug 2011 - Jun 2013

      • Java Engineer

        Nov 2010 - Jul 2011

    • Unisys

      Jul 2013 - Sept 2013
      IT Support level 2

      Specialized troubleshooting for desktop applications in MS Windows XP/7 environment.Client support in French for Canada and France.

    • Institute of Applied Physics

      Feb 2014 - Jul 2014
      Research assistant

      Programming of variable attenuator for precise power controlling of femto-second laser system.Analyzed system requirements and adapted implementation to existing hardware/software in order to minimize costs and yet achieve the required precision in the output power.

  • Licenses & Certifications

    • Programming in HTML5 with JavaScript and CSS3

      Microsoft
      Jan 2013

    • Java SE6 Programmer Professional

      Oracle
      Nov 2012

    • ITIL Foundations v3

      EXIN
      Mar 2012

    • Cisco Certified Design Associate

      Cisco
      May 2012

    • Cisco Certified Network Associate

      Cisco
      Aug 2010

  • Honors & Awards

    • Awarded to Jose Roberto Vargas Rivero
      Deutschlandstipendium Friedrich-Schiller-Universität Jena Oct 2014
    • Awarded to Jose Roberto Vargas Rivero
      Artemisia Social Business Competition Artemisia/AIESEC Jun 2011 Our group was one of the 5 world finalist in the Artemisia Social Business competition 2011