Ravi Varma.M

Experience

• 

  Omega Healthcare Management Services

  Nov 2019 - Jun 2021

  Junior Engineer

  I worked as a Microsoft Windows Azure Platform Support Engineer in Bangalore. This includes working on customer reported incidents related to Windows Azure platform and driving the incidents from initial triaging to delivering root cause to customer. I get to work with Azure Critical customers and Azure product group teams to deliver mitigation and root cause. • More than 1.6 years of experience in Customer Reported Incident management for Azure Customer Escalations Team. • Contributed as a Cloud Platform Engineer at Omega by working closely with various product engineering teams in driving Azure IaaS/Paas/SaaS service-related incidents for both internal and external customers. • We work as a break-fix team who try to provide first touch mitigation in the earliest possible time for all customers by checking on what has been happening from the backend. • Handling customer escalations by driving the problems to resolution by ensuring the right internal owners are engaged and collaborate with Engineering Teams to provide post-mortem. Ensures communications are sent to customers for any known Azure outages. • Coordinate between Application Development and Quality Assurance and make sure that all the Environments are running fine without any interruption and provide continuous Integration and delivery. • Handling Release Management within the Project for the entire environment. Show less

• 

  LTIMindtree

  Jun 2021 - now

  Cloud Engineer

  Create the infrastructure in AWS with terraform for different environments.• Migrate the applications from on premise to AWS Cloud.• Takes care of all the terraform workspaces and their version upgrades.• Takes care of the certificate renewals.• Maintain the EKS cluster including upgrades.• Enable the alerts for different use cases in AWS.• Maintain automated DB and AMI backups.• Support if there are any issues while deploying the applications.• Install and Configure Jenkins in Linux for CI/CD.• Create the Jenkins jobs for Continuous Integration flow.• Maintain the versions of images and deploy wherever we require by using Ansible playbooks.• Configure Ansible machine to communicate with all the host machines.• Automate the various application tasks with Docker and Ansible to fast track the applications from development to Production by creating continuous delivery workflow.• Maintain the EKS cluster including upgrades.• Troubleshoot all the application related issue and docker container related issues.• Expertise in creating EC2 instances and enabling Load balancing, Auto Scaling for those EC2 instances.• Manage the azure services with Terraform. Show less