Joiciane Mihalache

Experience

• 

  Grupo Pullmantur

  Nov 2017 - Mar 2020

  Photographer

  Responsible for photographing all the events on board, which required attention to the passengers and quality in the result of the product.As a seller in the Photo Gallery after producing the product, I was selling Building relationships and trust with all guests to improve their shopping experience and increasing sales opportunities, Informing guests of special offers, new products and promotions.Handling guest’s complaints and queries, processing payments, ensuring that items are correctly priced and keeping the photo gallery layout attractive and tidy, in line with the Cruises guidelines, monitoring levels of stock and properly delivering products in a timely manner. Helping clients and give them a high customer service. Creating ideas and concepts of marketing was also part of my job. Show less

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  Upwork.com

  Apr 2018 - Aug 2023

  Working answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting.Managing large amounts of incoming Email and chat communicating with customers through various communication channels as Zendesk, Tidio, Twitter, Yotube, Facebook chat Instagram Checking order on Bigcommerce.Responsibilities: . Identify and assess customers’ needs to ensure customer satisfaction and provide professional customer support.. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; . follow up to ensure resolution. Ensure customer satisfaction and provide professional customer support.. Follow communication procedures, guidelines and policies. Show less

  • Customer Support Specialist

    Jan 2020 - Aug 2023

  • Translator

    Apr 2018 - Aug 2023
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  Azure Knowledge Corporation

  Jun 2020 - Aug 2023

  Market Research Interviewer

  working on market research data collection As INTERVIEWER , conducting telephonic interviews calling on different projects.

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  Anuvu

  Jul 2022 - Jun 2024

  Internet Manager
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  Norwegian Cruise Line Holdings Ltd.

  Jun 2024 - now

  Communication Services Manager