Nelia Louro

Experience

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  McDonald's

  Jan 1998 - Jan 2000

  Party Planner, Customer Service, Drive Thru, Food Services

  Planning the party arrangements such as, Ordering Cakes, Decorating space, Arranging loot bagsTaking guest orders and fulfilling themCleanliness of restaurantEmployee of the Month

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  MRM Landscaping & Commercial Cleaning

  Jan 2000 - Jan 2007

  Co-Owner

  Commercial Cleaning and Landscaping inside and out servicesOperations, and Marketing CommunicationsCreating contracts, Invoices and all Financial & Accounting needs for the Business

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  Tim Hortons

  Mar 2000 - Jun 2002

  Crew Trainer

  Train new recruits on the day to day duties in various roles Facilitating how to use the cashier. Sharing best practices of customer serviceEmployee of the Month

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  Humber College

  Mar 2000 - now

  Responsibilities will include supporting APP, CT, and CTS. As part of a cross-functional team, I'm responsible for providing a high level of customer service to students, external clients, association executives and members as well as providing orientation training, guidance on copyright policy, and general support for CE instructors. Marketing and Communications for APP, OBC and CTS. Which includes updating websites, brochures and marketing materials/ events for the various pillars for ETS. Supports CTS Administration to assist achievement of departmental tracking of revenue goals. Handles diverse and complex administrative, communications, scheduling and organizational tasks with speed, accuracy, discretion and supporting department by proactively creating, implementing and/or improving administrative, human resource, program/service, business development and client management processes. Coordinates and supports reports, presentations, program descriptions, surveys, website facilitator agreements and MOU. Coordinates client showcase events and from initial planning to post event follow up. Producer Role for Virtual Training Sessions for CTS. For Ontario Building Code Examinations I schedule exams in all Humber Test Centres along with External Partners. Updates CRM, ensures candidate status is accurately updated, creates and enrolls users in Blackboard/Examity. Updates and reviews registration numbers to understand demand, thereby requesting additional testing sessions, Requests and reviews flagged video recording to ensure compliance to testing standards, Processes refund requests and receipts for programs managed in the ETS CRM. Manages Appeal process in conjunction with Ministry. Show less Responsible for the coordination of all customer service, building operations, and administration functions related to the CTI. Coordinating, scheduling, tracking and monitoring off all activities within the CTI building. Liaise effectively with faculty, students, staff and external members including government agencies, industry partners, and community members. Supported the development and implementation of effective administrative procedures for various the CTI building and initiatives. Responsible for responding to all inquiries, verifying and processing all room booking requests, procurement, monitoring and reconciling of CTI financial transactions and working closely with the Associate Dean, ARI and Operations Manager, ARI to ensure operation processes and procedures are inadherence to Applied Research & Innovation standards and protocols. Coordination of meetings, maintaining meeting records, travel arrangements, and events. The Barrett CTI has a strong support of the Manufacturing Sector. Show less Provides administrative support to the Dean and Business Manager. A member of the school's Management Operations Group and help to coordinate management on all of schools major initiatives. Recent major projects include proposals for back fill space the recent move of 350+ faculty and staff to NX building space, proposals for new programs and strategic initiatives. Coordinates a variety of functions and systems to provide service and information to external partners, students, faculty, and coordinators. Develop and update multimedia presentations and proposals; Organizes and tracks all professional development, international travel, research, strategic initiatives, business plan, back fill, advisory committees, annual checklists and general operations of the school. Coordinates and participates in a variety of committee meetings and operations meetings. Additional duties include preparing correspondence for internal and external distribution, collecting and inputting data for budgeting processes; providing customer service to students, staff and external clients. Purchasing of supplies for office and equipment required. Help plan and organize major events for the school, such as awards, honours, retirements, open house, and college fair. Show less Provides administrative support to the Dean and Business Manager. Coordinates a variety of functions and systems to provide service and information to external partners, students, faculty, and coordinators. Coordinates and manages all marketing initiatives and strategies. Specifically: create and maintain content; mediate social media networks (Facebook/Twitter/YouTube); develop and update multimedia presentations; create e-newsletter templates; and provide graphic design and layout support for printed publications. Creating and distributing e-marketing materials such as e-newsletters, flash, emails, etc., and assist in the surveying of student feedback for various projects hosted by the school. Use Master Collection CS6, to design, update and develop marketing material such as advertisements (both print and online), videos, brochures, promotional material etc. Using Drupal (Workbench), HTML, Fireworks, Dreamweaver and updates and designs website components for the Schools websites. Google Analytics and metrics tracking. Using Dashboards to assess school programs quality assurance. Organizes and tracks all professional development sessions for staff and faculty. Assisting in Mentorship programs for faculty development. Coordinates and participates in a variety of committee meetings and operations meetings. Additional duties include preparing correspondence for internal and external distribution, collecting and inputting data for budgeting processes; providing superior customer service to students, staff and external clients. Purchasing of supplies for office and equipment as required. Onboarding of full time staff and administration. Help plan and organize major events for the school such as Alumni Events, Honour roll lunches, Student engagement soccer tournaments, School strategic planning sessions, and more. Show less Provided administrative support to the Dean, Associate Deans, Program Coordinators, and faculty for over approximately 19 program areas, which include Applied Degrees, Diplomas, Post-Graduate, Certificates, and Apprenticeships. This includes scheduling for 19 plus programs, student record management for approximately 2200 students, monitoring enrolment activities, liaising with external partners on behalf of the Associate Dean and designing, building and managing databases for program delivery. Additional duties included preparing correspondence for internal and external distribution, collecting and inputting data for budgeting processes; and providing customer service to students, staff and external clients. Coordinates a variety of functions and systems to provide service and information to students, faculty and coordinators. Show less

  • Program Manager, Associations & Professional Programs (APP)

    Apr 2024 - now

  • Program Liaison, Education & Training Solutions

    Jun 2020 - Apr 2024

  • Program Liaison Associate & Partnerships, Credential Testing and CTS, Education & Training Solutions

    Jun 2019 - Jun 2020

  • Coordinator, Barrett Centre for Technology Innovation

    Jun 2017 - Jun 2019

  • Research Analyst, Program Planning, Development and Renewal

    Jan 2017 - Jun 2017

  • Assistant to the Dean & Business Manager, School of Applied Technology

    Mar 2015 - Jan 2017

  • Assistant to the Dean and Marketing, School of Applied Technology

    Mar 2007 - Oct 2015

  • Support Services Officer, School of Applied Technology

    Jan 2005 - Oct 2007

  • Receptionist, School of Applied Technology

    Sept 2004 - Jan 2005

  • Co-op Assistant, School of Applied Technology

    Jun 2001 - Sept 2004

  • Co-op Student, School of Applied Technology

    Mar 2000 - Jun 2001
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  Humber Polytechnic

  Mar 2000 - now

  Program Manager, Association and Professional Programs
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  Caledon Ball Hockey League

  May 2022 - Mar 2023

  Conveynor
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  Caledon Minor Hockey

  Sept 2023 - now

  • Treasurer - U11B

    May 2024 - now

  • Team Manager - U10A

    Aug 2023 - Apr 2024

  • Social Media Designer - U13A

    Sept 2023 - Mar 2024