Graham Innes

Graham Innes

Call Centre Development Manager

Followers of Graham Innes625 followers
location of Graham InnesCalgary, Alberta, Canada

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  • Timeline

  • About me

    Senior IT Professional & Leader

  • Education

    • University of Chester

      1997 - 2000
      BA (Hons) Computer Science and Information Technology
  • Experience

    • ITEL

      May 2004 - Jun 2007
      Call Centre Development Manager

      Produced software for the Telecommunications Market. Established and managed a software development team of 5 developers. Liaised and managed ITELs relationship with software development partners in Canada.

    • Cheshire County Council

      Jun 2007 - Apr 2009
      Manager Technical Projects

      Manager for Technical Projects assisting with online strategy and management of technical resources delivering both bespoke solutions and systems integration of technologies like Microsoft Office SharePoint Server 2007 and other Web Content Management systems.

    • MEG Energy Corp.

      Jun 2009 - May 2015

      Manage a team of 11, 5 IT Architects and 6 Business Relationship Managers (BRMs) supporting the demand, relationship management, road mapping and budgeting functions of the IT department. Managed an ever evolving portfolio of over $40m worth of IT investment intake. Manage a team of 5 IT Architects and managed a number of software development partnerships providing architectural design and analysis functions, technical leadership and software development capabilities. Managed software development partnerships worth approx. $1,000,000 per year in capital investment. Consultant Architect on a number of Enterprise Projects including Asset Management, Document Collaboration and HRMS. Provided technical direction and leadership during project implementation. Evaluated solution options for best fit in the current technology landscape. Where required be hands on with implementation and on occasion perform software development.

      • Business Planning Manager

        Jun 2014 - May 2015
      • Architecture & Governance Manager

        Oct 2012 - Jun 2014
      • Technical Solution Architect

        Jun 2009 - Nov 2012
    • Dynamic Owl Consulting

      Aug 2015 - Jan 2016
      SharePoint Consultant and Bonzai Product Consultant

      Provide technical and experience based consulting services to clients during implementation of Dynamic Owls flagship product Bonzai. Create business development opportunities through client interactions and other avenues like conferences and through networking.

    • Canada Energy Regulator | Régie de l’énergie du Canada

      Jan 2016 - Nov 2018
      Enterprise Architect

      Make recommendations to the current state of the Enterprise IT Landscape and contribute to the overall response to audit findings. Perform analysis of current Architecture Capabilities, define and make recommendations for establishing a multi-disciplined Architecture practice at the CER. Provide Management Consultation for additional Architecture and Portfolio Management capabilities. Operate and execute the ongoing Architecture practice over time and integrate the Portfolio Management framework and Government Security Directives. Lead the development of Strategic Roadmaps based on business vision. Leverage proven techniques in SWOT analysis, Risk Analysis, Balanced Scorecards and Strategic Mapping. Show less

    • Alberta Energy Regulator (AER)

      Nov 2018 - now

      Provide people & technical Leadership with IT products & services. Manage staff and solution delivery teams. Engage with business units to gain understanding of technical needs and determine an efficient and effective business and technical solution. Define reusable, cost efficient and innovative products and services which can enhance or add to our existing technology roadmaps. Ensure that the design and integration of proposed solutions lead to the development and growth of the business through effective use of technology. Work with complex business clients and lead strategic business workshops at branch level to create business architecture, align technology and build roadmaps. Show less

      • Manager, Digital Workplace Solutions

        Mar 2023 - now
      • Senior Specialist, Engagement & Technical Solutions

        Nov 2018 - Mar 2023
  • Licenses & Certifications

    • Business Relationship Manager Professional

      BRMI
      Dec 2014
    • Leadership Training for Managers

      Dale Carnegie Training
      Dec 2012
      View certificate certificate
  • Volunteer Experience

    • Member Board of Trustees

      Issued by Lacombe Public Library on Nov 2022
      Lacombe Public LibraryAssociated with Graham Innes
    • Director, Board of Directors

      Issued by Westside Recreation Centre on Nov 2018
      Westside Recreation CentreAssociated with Graham Innes