Missy Scales

Experience

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  Be The Match operated by National Marrow Donor Program

  Mar 2002 - Nov 2007

  Office Services Scanning Lead

  Management Supervised 2 other employees Train new hires in scanning procedures and equipment maintenance Create and maintain training guides Conducted scan audits to verify accuracy Ran daily reports for scan accuracy Ran monthly reports for all offices Coordinated rotating scanning shifts for staff  Scheduled additional scanner maintenance as neededScanning Created and maintained scanning program Handled all IT issues for scanners and scanner programs Prep and scan client medical research files Regularly maintain and clean scannersOffice Duties Assisted in large scale mailings Backed up data entry as needed Processed incoming mail as needed Ran daily rounds, delivering paperwork to other departments Show less

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  RSM US LLP

  Apr 2008 - now

  Business owner and analyst for Tango desk reservation program used across 90+ offices and 4 countriesCreate and manage multiple vendor relationships across firmPrepare and update project budgets on a monthly basisCreate and update multiple sets of complex Power Bi dashboards, PowerApps and analytics on a monthly, quarterly, yearly, and fiscal year basis.Review CAD plans for discrepancies on all current projectsCreate and sync Visio Floor maps with SharePoint lists for each office in the firmLead contact and owner of multiple SharePoint sitesOther duties as assigned Show less Lead and assist on numerous projectsResearch, create and manage multiple vendor relationshipsImplement and manage programsSharePoint experience; creation and management of numerous pagesMicrosoft Project experience; Gantt Charts and workflowsPrepare multiple sets of analytics on a monthly, quarterly, yearly, and fiscal year basis.Review CAD plans for discrepancies on current projects; report issues or concerns to project manager or directorCreate and sync Visio Floor maps with SharePoint lists for each office in the firmGather and track quotes for Real Estate projects; ensure incoming invoices are coded and entered into the billing system in a timely mannerOther duties as assigned Show less Main contact for office Leads/Managers for all real estate and facility issues.Create and support Office Services/Facilities Request SiteCreate and maintain numerous SharePoint pagesCreate numerous color-coded SharePoint CalendarsCreate and maintain numerous Visio/SharePoint linked color interactive mapsCreate and maintain user guidesAssists Real Estate team in various projects for 91 officesCreates and maintain real estate and facility reportsTechnical advisor for real estate team Show less Create and maintain all records center policies for the firmTrain regional staff on records retention processesOversee maintenance of all records, documents, and related materials presented to record center Initiate action required and performs procedures required by the Firm's Record Retention Policies Oversee the process of checking out files and assist in locating files Respond to storage record requests – offsite and in-houseCreate and Maintain Access Records database – including a scan feature to check files in and outAssist other offices and regions with retention processesReview material and assists in approving retention for other offices in the firmAssist in creating and maintaining national scanning standards across the firmAssist IT with troubleshooting scanning issues across firmRemote IT Support of scanning related computer issue Quality test all scanner and scanner related programsTrain staff on scanning procedures/equipment capabilitiesPrep and scan all client tax, audit and consulting informationTrain staff on equipment maintenanceAssist with New Hire On boardingTrain on Interoffice support functions; records center, copy center, postage, package delivery, administrative support and word processing teamsCreate ID access badges and grant access using ID Centre ProductionTake profile pictures to be used on ID cards and in online BiosDesigned new access cards for Minneapolis officeProvide customer service for all professional client service staffAssist with quality testing for Xerox conversion for firm-wide conversion of multi-function devicesOrder supplies for record center needsCreate and analyze budget, overtime and hours spreadsheets Regional Director of ICSProvide monthly, quarterly and yearly statistical comparisonsCode and process invoices for central region officesProvide backup to administrative staff, duplication and distribution centersAssist other offices and regions with offsite vendor issues Show less

  • Real Estate Project Manager

    Aug 2021 - now

  • Project Coordinator

    Jul 2018 - Aug 2021

  • Facilities & Real Estate Specialist

    Aug 2016 - Jul 2018

  • Office Services Senior Coordinator

    Apr 2008 - Jul 2016