
Ryan Cooper
Client Relations Team Leader

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About me
National Director - Hospital Sales at ImageFIRST
Education

Fontbonne University
2010 - 2013Masters Business AdministrationActivities and Societies: Delta Mu Delta, Kappa Gamma Pi Delta Mu Delta, Epsilon Lambda Chapter – International Business Honor’s Society• Eligible graduate students must maintain a minimum GPA of 3.9• Highest international academic recognition that business students can earn Kappa Gamma Pi – National Catholic College Graduate Honor SocietyFontbonne University, Dean’s List – 6 out of 6 semesters

University of Missouri-Columbia
2004 - 2008Bachelors Political ScienceActivities and Societies: Pi Sigma Alpha, Missouri Student’s Association (MSA), Student Organization Allocation Committee (SOAC), Phi Alpha Delta, Magna Cum Laude, Caring for Columbia Program, Big Brothers, Big Sisters of Central Missouri Program Treasurer, Pi Sigma Alpha, Gamma Zeta Chapter – National Political Science Honors Fraternity •Performed various officer duties•Oversaw all fraternity finances•Maintained bookkeeping records•Letter of Recommendation available upon requestOff-Campus Senator, Missouri Student’s Association (MSA) – University of Missouri Senate •Elected via signed petition and held a seat on the Campus – Community Relations CommitteeStudent Organization Allocation Committee… Show more Treasurer, Pi Sigma Alpha, Gamma Zeta Chapter – National Political Science Honors Fraternity •Performed various officer duties•Oversaw all fraternity finances•Maintained bookkeeping records•Letter of Recommendation available upon requestOff-Campus Senator, Missouri Student’s Association (MSA) – University of Missouri Senate •Elected via signed petition and held a seat on the Campus – Community Relations CommitteeStudent Organization Allocation Committee (SOAC)•12 member committee, selected via application/selection process•Reviewed hundreds of budgets, submitted by over 500 student organizations, and approved/denied said budgetsPhi Alpha Delta – National Pre-Law FraternityMagna Cum Laude – National Scholar’s Honor Society University of Missouri – Columbia, Dean’s List – 8 out of 9 semestersCaring for Columbia Program – Miscellaneous volunteer work in ColumbiaBig Brothers and Big Sisters – Helped with fundraising efforts Show less

Università degli Studi di Bergamo
2007 - 2007Minor Business Administration•Summer study abroad program through the University of Missouri - Columbia•Spent six weeks in an Italian university, alongside Italian students, earning six credit hours towards my Business Administration Minor
Experience

Faber & Brand, LLC
Jan 2006 - Dec 2007Client Relations Team Leader•Supervised 4-5 employees.•Managed and delegated tasks throughout the Client Relations Department.•Reviewed and interpreted hundreds of weekly legal correspondence directly to client executives.•Responsible for ensuring and maintaining high levels of work efficiency in the department.•Held positions on the Mentoring Committee and the Employee Recognition Committee.

State of Missouri
Jan 2008 - May 2008Non-Partisan, Legislative Intern•Letter of Recommendation Available in my uploaded files (see Activity) or upon request.•Answered constituent calls and reported their concern(s).•Attended Senate Committee Hearings and Sessions and reported on the proceedings.•Provided guided tours of the Capitol Building.

Faultless Healthcare Linen
Sept 2008 - Jan 2022•Managed linen distribution/utilization in 17 hospitals and senior living communities (ranging from 25 to 700 bed facilities). Accounts managed accounted for over $4.2 million in annual sales•Drove net linen/laundry costs down by over 5%, creating over $400,000 in annual savings for the hospitals serviced•Serviced personalized scrub uniform programs for over 1,100 nurses and doctors•Designed and presented several cost efficiency techniques, many of which were implemented company-wide, including “Inventory-Based Ordering” and “Impact Studies”•Responsible for tracking a wide array of data and presenting/in-servicing information and to Accounts Show less
Hospital Business Manager
Jan 2020 - Jan 2022Regional Director, Sales and Service
Jan 2017 - Jan 2020General Manager
May 2015 - Dec 2016Process Improvement Manager
May 2013 - Apr 2015Hospital Account Manager
Sept 2008 - May 2013

ImageFIRST
Jan 2022 - nowNational Director - Hospital Sales
Jan 2024 - nowRegional Sales Manager
Jan 2022 - Dec 2023
Licenses & Certifications
- View certificate

Requirements Elicitation and Analysis
LinkedInJan 2023 
Certified Professional Laundry Manager (CPLM)
TRSA | Association for Linen, Uniform and Facility Services IndustryJun 2016
Volunteer Experience
Board Member
Issued by WNIPN Charity on Oct 2015
Associated with Ryan Cooper
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