Chisomo Chingwalu

Experience

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  People's Trading Centre

  Jan 1993 - Jan 1997

  Computer Operator
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  Electricity Supply Corporation of Malawi

  Jan 1997 - Jan 2012

  Systems Administrator (Operations)

  Administered the set up and maintenance of user accounts and email for a billing system. Scope covered data verification and validation; and managed billing cycle operations. Managed system performance, the database, system availability, problem solving and improvement.➤ Conducted system, computer and network training; installed, updated and configured hardware, operating system software, application software; and produced departmental reports.➤ Additional managerial duties included conducting performance appraisals, organizing departmental/interdepartmental meetings; assisting with budgets; managing resources; ensuring disaster management procedures were in place to promote reliable, smooth running IT operations.(Started out as a Data Entry Officer, 1997 - 2003.) Show less

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  Management Solutions Consulting

  Oct 2015 - now

  IT Consultant

  Assess demand for Information Technology Services and advise on responsive and effective service models. This includes evaluating existing IT processes and recommending cost effective approach such as process improvement organizational change. Additionally conduct assessments of IT staff performance on problem and event management (IT Support), and advise on how to achieve better IT Service.