Jose DeJesus Sepulveda

Experience

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  Amazon

  Apr 2015 - Dec 2015

  Bin Project

  • Cleaned and maintained the warehouse in compliance with OSHA safety standards• Reported all equipment failures and malfunctions to supervisor• Maintained accurate stock records and schedules

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  United States Postal Service

  Dec 2015 - Oct 2017

  Rural Carrier Associate

  • Delivered packages and mail to businesses and people in towns, cities, and rural areas• Responded to citizens’ complaints and requests for information and services• Answered questions about postal regulations

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  Tech Data

  Jul 2018 - Dec 2018

  Integration Technician

  -Planned and accomplished Network equipment installations as well as customer projects by reviewing service requests, plans, manuals, and technical guides. - Configured routers, switches, wireless access points, backup power supplies, and other network devices.-Troubleshoot hardware and software issues and implement a solution to acquire device functionality.

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  Cisco Meraki

  Jan 2019 - May 2019

  Network Support Engineer

  -Troubleshot over 400 email cases while providing resolutions and guidance to customers. -Reproduced above 15 customer cases to deliver and document expected behavior, bugs, and resolutions if possible. - Gave great customer service and was acknowledged by customers, therefore, receiving great feedback.

• 

  Cisco Meraki

  Jul 2019 - Nov 2019

  Network Support Engineer

  -Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.-Work as a point of contact between Product team, Escalation team, customers for technical issues.-Troubleshoot Cisco Meraki MX Stateful Firewalls. Help customers configure and troubleshoot resolve Site to Site AutoVPN, IPsecVPN, Client VPN, Active Directory Integration, Group Policies, SD-WAN features, DNS and DHCP issues,.-Staging, Stacking, Configuring, and troubleshooting Cisco Meraki MS Switches. Troubleshooting Spanning Tree loops, L2 Switching, L3 switching, Radius authentication, and other services like DHCP, dynamic ARP inspection, multicast, OSPF, and storm control.-Diagnose and troubleshoot wireless technical issues reported by Cisco Meraki customers and partners.-Troubleshooting customer issues with Meraki Mobile Device Management, gathering logs for bug reports for Products team.-Read and analyze packet captures using Wireshark. Show less