Jose DeJesus Sepulveda

Jose DeJesus Sepulveda

Bin Project

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location of Jose DeJesus SepulvedaRiverside, California, United States

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  • Timeline

  • About me

    Aspiring Network Engineer | Student at Western Governors University | CCNA CCST

  • Education

    • Western Governors University

      -
      Bachelor of Science - BS Network Engineering And Security
    • Riverside City College

      2013 - 2015
      Associate of Science - AS COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
  • Experience

    • Amazon

      Apr 2015 - Dec 2015
      Bin Project

      • Cleaned and maintained the warehouse in compliance with OSHA safety standards• Reported all equipment failures and malfunctions to supervisor• Maintained accurate stock records and schedules

    • United States Postal Service

      Dec 2015 - Oct 2017
      Rural Carrier Associate

      • Delivered packages and mail to businesses and people in towns, cities, and rural areas• Responded to citizens’ complaints and requests for information and services• Answered questions about postal regulations

    • Tech Data

      Jul 2018 - Dec 2018
      Integration Technician

      -Planned and accomplished Network equipment installations as well as customer projects by reviewing service requests, plans, manuals, and technical guides. - Configured routers, switches, wireless access points, backup power supplies, and other network devices.-Troubleshoot hardware and software issues and implement a solution to acquire device functionality.

    • Cisco Meraki

      Jan 2019 - May 2019
      Network Support Engineer

      -Troubleshot over 400 email cases while providing resolutions and guidance to customers. -Reproduced above 15 customer cases to deliver and document expected behavior, bugs, and resolutions if possible. - Gave great customer service and was acknowledged by customers, therefore, receiving great feedback.

    • Cisco Meraki

      Jul 2019 - Nov 2019
      Network Support Engineer

      -Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.-Work as a point of contact between Product team, Escalation team, customers for technical issues.-Troubleshoot Cisco Meraki MX Stateful Firewalls. Help customers configure and troubleshoot resolve Site to Site AutoVPN, IPsecVPN, Client VPN, Active Directory Integration, Group Policies, SD-WAN features, DNS and DHCP issues,.-Staging, Stacking, Configuring, and troubleshooting Cisco Meraki MS Switches. Troubleshooting Spanning Tree loops, L2 Switching, L3 switching, Radius authentication, and other services like DHCP, dynamic ARP inspection, multicast, OSPF, and storm control.-Diagnose and troubleshoot wireless technical issues reported by Cisco Meraki customers and partners.-Troubleshooting customer issues with Meraki Mobile Device Management, gathering logs for bug reports for Products team.-Read and analyze packet captures using Wireshark. Show less

  • Licenses & Certifications