Kayla Cote

Experience

• 

  Samsonite

  Jan 2012 - Jan 2013

  Supervisor

  Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.Helped with planning schedules and delegating assignments to meet coverage and service demands.Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.Reviewed sales and gross profit reports to determine options for increasing market growth. Show less

• 

  Hair Cuttery ®

  Jan 2013 - Jan 2016

  Stylist

  My position was keyholder stylist. I was responsible for assisting the store manager with daily operations. Assisted training new stylists.

• 

  Self-employed

  Aug 2016 - now

  Built and ran my own small business for 5 years.Built and maintained strong relationships with clients.Put together realistic budgets based upon costs and fees for effectively operating businessDevised marketing and sales strategies to maximize business success.Maintained master calendar of appointments.Promoted business with effective sales and marketing strategies.Managed business customer service, responding to requests and concerns promptly.Oversaw all business operations and made strategic decisions.Educated clients about products and self-maintenance for healthy hair based on needs and preferences.Consistently received positive performance reviews from guests.Performed monthly inventory counts and ordered all new supplies.Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.Answered phone calls daily to assess customer needs, and schedule appointments.Distributed business cards outside of salon to generate new business.Completed safety training and certifications.Answered incoming telephone calls and scheduled appointments for clients.Counted and documented opening and closing cash amounts daily.Developed marketing content such as promotional materials and advertisements for social media.Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.Promoted business via social media to generate leads and maximize brand identity.Coached and mentored team of 3 employees through effective recruitment, hiring and goal setting methods.Organized store merchandise racks and displays to promote and maintain visually appealing environments.Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in styling products.Provided accurate information about promotions, customer programs and products, helping drive high customer retention. Show less

  • Property Manager

    Oct 2018 - now

  • Master Barber

    Aug 2016 - now