Angela Ehimi

Experience

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  Belmont Hotels and Suites

  Jan 2009 - Jan 2011

  House Keeping Supervisor

  As a Housekeeping Supervisor, I spearheaded a high-performing team, ensuring adherence to health and safety regulations and driving operational excellence. Through proactive leadership, I conducted regular inspections, evaluated staff performance, and meticulously managed housekeeping supplies, resulting in streamlined processes and optimized resource allocation. Additionally, I coordinated all aspects of hospitality operations, elevating customer satisfaction and enhancing the overall consumer experience.By championing brand standards for cleanliness, I facilitated comprehensive training for room attendants, significantly improving the quality of housekeeping services. My hands-on approach involved reviewing completed tasks, promptly addressing any concerns or complaints, and implementing corrective measures to exceed customer expectations. Through effective task delegation and clear direction, I maximized operational efficiency, ensuring tasks were completed to exacting standards. Furthermore, I mentored room attendants, providing guidance and support to uphold operational excellence, resulting in enhanced customer satisfaction and optimized consumer experience through strategic initiatives. Show less

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  Police Service Commission

  Jan 2011 - Aug 2022

  Principal Administrative Officer
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  Belmont Hotels and Suites

  Jan 2012 - Jan 2017

  Guest Assistant Manager

  As a Guest Services Manager, I led a team of guest services professionals to deliver exceptional experiences, prioritizing guest needs and ensuring operational efficiency through seamless communication. Cultivating and sustaining positive relationships with guests, I anticipated their needs and consistently exceeded expectations. Demonstrating preparedness in handling emergencies, including evacuations and medical incidents, I prioritized guest safety and well-being, while maintaining composure and effective decision-making.I developed and implemented standard operating procedures, enforced service standards, and rigorously monitored service quality through regular inspections and improvements, resulting in elevated guest experiences and increased repeat business. Acting as the primary point of contact for guests, I handled escalated concerns and complaints with professionalism and resolved them promptly, contributing to overall guest satisfaction and loyalty. Show less

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  Retirement Home Narayi

  Jan 2018 - Jan 2019

  Dietary Aide

  As a Dietary Aide, I addressed special dietary needs with precision, adhering to proper food handling and sanitation protocols while ensuring cleanliness and hygiene within kitchen and dining areas. Collaborating cross-functionally, I diligently complied with dietary preferences and restrictions, fostering a seamless dining experience for guests. By working closely with dietitians and kitchen staff, I personalized menus for special diets and allergies, delivering an exceptional level of service.My expertise extended to implementing effective inventory management strategies, tracking food and supplies to optimize resource utilization and minimize waste, ultimately contributing to cost efficiency. Additionally, I maintained and organized records to streamline information retrieval processes, facilitating accurate decision-making for a full-fledged hospitality operation. As a champion of safety management, I upheld rigorous standards of general sanitation, fostering a clean and secure environment for both guests and staff in strict adherence to industry regulations. Show less

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  Drupe Foods and Catering Services

  May 2019 - Aug 2022

  Operations Manager

  As an Operations Manager, I orchestrated and executed catering events for diverse clientele, ensuring personalized service that aligned with specific preferences and requirements. I led a high-performing culinary team, customized menus, and streamlined logistics which delivered seamless hospitality experiences for social, corporate, and private events. Additionally, I optimized order processing procedures, enhancing service quality and client satisfaction through efficient handling of customer orders.My leadership in spearheading catering services for varied events, coupled with implementation of hiring processes to build a proficient culinary team, resulted in elevated culinary standards and consistent delivery of high-quality meals. I facilitated timely food delivery services for office meetings, guaranteeing reliability and satisfaction. Furthermore, I contributed to operational excellence by overhauling menu offerings, implementing cost-effective measures, and optimizing resource allocation to enhance efficiency and profitability. Show less

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  Tim Hortons Stanley by Murray Street

  Jan 2023 - now

  Counter Representative

  As a Counter Representative, I am dedicated to providing unparalleled customer service. I handle inquiries, resolve issues, and offer product information to ensure customer satisfaction. By processing orders and managing cash transactions, I promote additional products to drive revenue growth. Through a thorough analysis of transaction data, I cultivate a customer-centric approach, unveiling valuable insights into customer behavior and market trends. These insights not only informed decision-making for sales and operational strategies but also uncovered opportunities for product enhancements, ultimately optimizing order fulfillment processes for enhanced operational efficiency.With a relentless focus on enhancing overall customer experience, I deliver exceptional service, foster lasting relationships, and garner positive feedback. My commitment to excellence extends to maintaining high-quality standards and aligning offerings with customer preferences and market trends. By spearheading strategic cash register management, I ensure precision in processing payments and conducting cash transactions. Furthermore, my approach to menu development introduces new and appealing culinary offerings, catering to diverse customer preferences and maximizing revenue opportunities. By implementing cost-effective measures in inventory management and cash handling, I contributed to increased operational efficiency and profitability, solidifying customer satisfaction and loyalty while bolstering positive reviews and patronage. Show less