Ranjit Samuel

899 followers

Chennai, Tamil Nadu, India

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Timeline
Skills
It service management
Itil
Service delivery
Amazon cloud
Cmmi svc
Requirements management
Test management
Defect management
Basics of banking
Computer security
Information security management
Customer service
Windows administration
Amazon web services
Management
Team management
Sla
Project management
Requirements analysis
Crm
Security
Testing
Technical support
Incident management
Operations management
Virtualization
Project planning
Disaster recovery
Vendor management
It management
Cloud computing
Pre sales
Network security
Software project management
Global delivery
Defect tracking
It strategy
Pmp
It operations
Service desk
Resource management
Service management
Solution architecture
Transition management
About me
* 15+ years of professional experience in Test and Operations Management. * Six Sigma Green Belt certified * Proficient in Managing and Leading teams across GEOs for running successful Process Operations with extensive experience in Developing Procedures, Service Standards and Operational Policies for Business Excellence. * Expertise in Conceptualizing and Implementing various Quality Improvement projects for continual improvements and cost optimization in Service Delivery. * Excellent Interpersonal, Communication and Organizational skills with proven abilities in Team Management, Client Relationship Management, Planning and ensuring Delivery within Quality, Time and Cost parameters. * Excellent Analytical, Problem Solving and Presentation Skills. Specialties: Project Management, Team Management, Operations Management, Cloud Computing, ITIL, CMMi SVC, Requirements Management, Test and Defect Management, Customer Relationship Management, Six Sigma Green Belt
Education
- SRM Arts and Science College
  1996 - 1999
  B.Sc Computer Science First Class
- Anjuham Higher Secondary School
  1995 - 1996
  12th First Class
- Justice Basheer Ahmed Sayeed Memorial Matriculation Higher Secondary Boys School
  1993 - 1994
  10th First Class
- Madras Christian College
  1999 - 2002
  MCA Computer Science First Class
Experience
- Brigade Corporation
  Aug 2002 - Oct 2004
  - Lead Cyber Rep
    Sept 2003 - Oct 2004
  - Cyber Rep
    Aug 2002 - Sept 2003
- CA Technologies
  Oct 2004 - Mar 2008
  - Manager - Technical Support
    Dec 2007 - Mar 2008
  - Senior Support Engineer
    Oct 2005 - Nov 2007
  - Support Engineer
    Oct 2004 - Sept 2005
- HCLTech
  Mar 2008 - Jun 2023
  - Group Technical Manager
    Jul 2017 - Jun 2023
  - Senior Project Manager
    Jun 2012 - Jun 2017
  - Manager - Technical Support Services
    Mar 2008 - May 2012
- Kotak Life
  Aug 2023 - Sept 2023
  Life Advisor
- KONE
  Sept 2023 - now
  TL EUS
Licenses & Certifications
- Microsoft Certified Professional
  Microsoft Inc.,
- Diploma in Computer Hardware and Troubleshooting
  MICOMP Institute of Hardware Technology
  Jun 2001
- ERS Certified Program Manager
  HCL Technologies
  Jan 2020
- SEI's SCAMPI ATM
  KPMG
  Nov 2017
- Lean Six Sigma Green Belt
  HCL Technologies
  May 2010
- ITSM - Associate
  HCL Technologies
  Aug 2012
- IT Information Library Foundations Certification (ITIL)
  AXELOS Global Best Practice
  Aug 2023
- Basics of Banking
  Indian Institute of Banking and Finance
  Oct 2012
Honors & Awards
- Awarded to Ranjit Samuel
  First in Project Management Hindustan College of Engineering Mar 2001 Participated in infinIT an All India M.C.A Technical Symposium conducted at Hindustan College of Engineering and secured First position among 30 teams.