Sonia George Joji

Experience

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  Birla Sun Life Insurance Company Limited

  Nov 2000 - Oct 2003

  Branch Development Executive & HR and Administration Executive

  • Conducted inductions for HR and administration staff at branch level during General Annual Meetings• Handled branch development accounts for 22 branches throughout India, ensuring a high level of accuracy at all times• Coordinated timely follow up with suppliers and customers, building strong working relationships• Updated records and lease deed agreements, ensuring regular maintenance of records to adhere to audit standards• Maintained confidential documents relating to owned properties and real estate• Arranged travel, ticket booking, VISA, FOREX and hotel bookings for visitors from Sun Life Canada• Prepared quotes and invoices and completed administration in relation to accounts• Coordinated and implemented induction training for new employees• Collaborated with vendors to meet and exceed branch KPI’s Show less

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  Fisher and Paykel Finance

  Aug 2004 - Aug 2017

  Insurance Claims Officer

  My key responsibilities include:• Manage end-to-end claims processes including acceptance and decline of chattel protection, payment protection and contingent liability• Develop strong insurance product specialist knowledge by processing claims forms, completing relevant documentation and liaising with treatment providers, police and the coroners office• Process claims in accordance with policy wording• Collaborate with other team members and departments to ensure the provision of exemplary customer service at all times• Train and mentor both new and existing staff members, facilitating group and individual sessions on use of the software systems• Provide input and recommendations into new products, product development and policy changes• Inputted client data, ensuring an outstanding level of accuracy at all times• Completed debt recovery processes• Implemented and delivered specific business related training as requested by the manager and Assessor for staff doing NCCCO qualification Level 3Achievements:• Subject matter expert, involved in user testing for projects that including new insurance products and systems improvements• Developed and implemented a full suite of documents in relation to project management and training for the team• Promoted to Claims Officer – North Island within only 6-months of joining, due to outstanding performance and team contribution• Organised a number of events including all catering and decorations for celebrations including Diwali, Olympic Pod Competitions, Rugby World Cup, Christmas pod and the Winter Olympics Competition• Coached and mentored new insurance staff, preparing for the session and actively engaging with staff to ensure they received value and benefit• Assessed and graded modules for contact centre staff completing NCCCO Level 3 and supported attendees to successfully pass the course• Prepared and delivered training following implementation of new products and changes to existing products Show less

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  Fletcher Building

  Aug 2017 - now

  Credits and Claims