Ryan Chanthavong

Ryan Chanthavong

Operations Manager

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location of Ryan ChanthavongElgin, Illinois, United States

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  • Timeline

  • About me

    Operation Manager at Main Event | Hospitality Management

  • Education

    • Northern Illinois University

      2017 - 2021
      Bachelor of Science - BS Major: Hospitality and Tourism Management

      Activities and Societies: I am involved in: Asian American Association, The OHANA Peer Mentorship Program, Kappa Pi Beta Fraternity Inc.

  • Experience

    • Main Event

      Aug 2016 - now
      Operations Manager

      -Maintain the center's appearance-Hold others and myself accountable throughout shifts-Ability to multi-task and assist in each department during peaked times-Empathetic to both the guest's and employee's needs-Handle center's cash management-Oversee 20-30 employees throughout the day

    • Northern Illinois University

      May 2019 - Aug 2019
      Front Desk Assistant

      • Guide all camps and summer students into their temporary housing during their stay• Hand out keys to all who was staying for a period• Review and organize all mail that was received during the summer• Assist in giving tours in the residence halls and answering all questions relating to housing

    • Asian American Resource Center

      Jun 2019 - Jul 2020
      Logistics Coordinator

      -Act as a mentor for first year students-Work along side with the graduate assistant on programming of OHANA! Nights-Create assessments and provide the data on feedback of each weekly event

    • Comfort Inn

      Jul 2020 - Nov 2020
      Guest Services Agent

      My Responsibilities include:-Ensure guests are properly greeted upon their arrival-Monitor daily bookings and ensure assigned rooms are prepared prior to check-in-Oversee check-in and check-out procedures, including reservations and financial transactions-Actively listen to and resolve complaints-Inform guests of our hotel services, including breakfast and dining options-Promote all hotel amenities, conveniences and programs offered-Maintain the main lobby and bathrooms-Oversee the breakfast room Show less

  • Licenses & Certifications

    • Beverage Alcohol Sellers and Servers Education and Training

      State of Illinois Liquor Control Commission
      Jun 2021
    • ServSafe Food Handler

      ServSafe Certified
      May 2020
    • ServSafe Manager

      ServSafe Food Protection Manager Instructor
      Feb 2020