Ryan Chanthavong

Experience

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  Main Event

  Aug 2016 - now

  Operations Manager

  -Maintain the center's appearance-Hold others and myself accountable throughout shifts-Ability to multi-task and assist in each department during peaked times-Empathetic to both the guest's and employee's needs-Handle center's cash management-Oversee 20-30 employees throughout the day

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  Northern Illinois University

  May 2019 - Aug 2019

  Front Desk Assistant

  • Guide all camps and summer students into their temporary housing during their stay• Hand out keys to all who was staying for a period• Review and organize all mail that was received during the summer• Assist in giving tours in the residence halls and answering all questions relating to housing

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  Asian American Resource Center

  Jun 2019 - Jul 2020

  Logistics Coordinator

  -Act as a mentor for first year students-Work along side with the graduate assistant on programming of OHANA! Nights-Create assessments and provide the data on feedback of each weekly event

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  Comfort Inn

  Jul 2020 - Nov 2020

  Guest Services Agent

  My Responsibilities include:-Ensure guests are properly greeted upon their arrival-Monitor daily bookings and ensure assigned rooms are prepared prior to check-in-Oversee check-in and check-out procedures, including reservations and financial transactions-Actively listen to and resolve complaints-Inform guests of our hotel services, including breakfast and dining options-Promote all hotel amenities, conveniences and programs offered-Maintain the main lobby and bathrooms-Oversee the breakfast room Show less