Tyson Riding

Experience

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  Valet Parking Service

  Oct 2010 - May 2012

  Managed a team of 10 valets. Generated weekly schedules for team. Responsible for ensuring all valets provide outstanding customer service. Balancing the till and making nightly cash drops. Managed valet during the grand opening of a high profile mall. Which included added responsibility of working closely with the mall's leadership team. Sending updates hourly via email of our car log. Also, keeping a transaction log to drop off weekly to the mall's manager. Responsible for anywhere from 50-200 cars and keys. Experience providing valet services for many types of clientele. Restaurants, Hotels, Bars, Night clubs and Sporting events. Interacting with many different customers. Welcoming them to their destination. Opening doors for all passengers. Recording and using customers name. Assessing any damage existing on the vehicle at the time of arrival. Safely parking and promptly returning the customers vehicle when necessary.

  • Manager

    Jan 2012 - May 2012

  • Valet

    Oct 2010 - Dec 2011
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  Apple

  May 2012 - Sept 2021

  As a Business Pro I was the primary point of contact for Apple's Strategic SMB Accounts and the leader of the Business Team. Acting as a full cycle Account Manager, this role requires that I am extremely well versed in both Apple and partner solutions and can articulate value in those solutions to clients. During my time as Business Pro I have helped to create significant segment growth in our market. My responsibilities include connecting with decision-makers via phone, email and face-to-face, managing the team’s pipeline, lead prospecting and coaching Business Experts.Managed 200+ strategic small and medium-sized business customers. Acted as the primary point of contact for their organization.Top performer in my market team with $1.5M in Closed Won opportunities in FY’20. Selling both hardware and software from a consultative, trusted advisor position.Led one of two teams meeting or exceeding expectations in all measured KPIs. While also implementing a new customer segmentation model.Conducted regular meetings and product demos with key stakeholders from net new and existing relationship organizations. Show less

  • Business Lead

    Sept 2020 - Sept 2021

  • Account Manager

    May 2017 - Sept 2020

  • Business Expert - Sales Development

    Dec 2014 - May 2017

  • Specialist

    May 2012 - Dec 2014
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  Jamf

  Sept 2021 - Dec 2022

  Enterprise Customer Success Manager

  Managed a book of business of 50 enterprise clients, ensuring successful Apple deployment within Jamf's portfolio of products to drive customer engagement, adoption, and retention.Established and maintained trusted advisor relationships by recommending workflows and environmental best practices, and promoted the value of Jamf products and services to customers.Collaborated with cross-functional teams, including Sales, Support, and Product, to ensure customer satisfaction and resolution of issues in a timely manner.Worked closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provided other supportive guidance.Developed and delivered training and educational materials for clients to improve their knowledge and proficiency in using the Jamf platform.Identified and facilitated opportunities for customer growth and engagement with Jamf. Show less

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  Strider Technologies

  Dec 2022 - Feb 2024

  Senior Client Success Manager

  Managed a portfolio of 15 Fortune 50 clients.Exceeded my 105% target during my first 12 months in the role with 122% NRR while maintaining 100% logo retention.Contributed to the creation and implementation of a Client Health Score to help predict potential churn risk.Spearheaded the creation and maintenance of comprehensive Customer Journey and Process Maps, ensuring widespread understanding of the Customer Success Journey across the organization.Authored detailed documentation for repeatable processes, driving alignment and streamlining the onboarding process for new CSMs.Built and managed Salesforce Reports to track team renewal and upsell opportunities. I also implemented a workflow for the team to provide updates for each of their renewal opportunities. Show less

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  Dataminr

  Sept 2024 - now

  Customer Success Manager II