Sanjeev Dagli

Experience

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  Prestige Holiday Resorts

  Jan 1995 - Jun 1999

  Executive - Collections

  ✔️ I was pivotal in maintaining post-purchase relationship with members, resolving customer complaints, educating them about company’s services. Monitored ageing analysis and reconciliations✔️ Won special incentive for generating highest referrals consecutively for 8 months

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  Mahindra Holidays & Resorts India Limited

  Jun 1999 - Feb 2002

  Area Manager - Customer Care (West)

  ✔️ I had directed a team of team of 8 Members across Maharashtra & Gujarat for managing functions related to member retention, complaint resolution, ageing analysis, reconciliation, collections and MIS Reporting

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  HSBC

  Mar 2002 - Nov 2005

  Agency Manager - Debt Collection

  Some of my Significant Highlights were:• Front-Led, motivated and guided the Agency Team, in day-to-day activities for maximising recoveries✔️ Proactively Imparted training to the Field Executives of the agency for enhancing skills –development✔️ I efficiently performed Portfolio Analysis and provided inputs to Credit & Risk Department for necessary policy making and finalization✔️ Tracked and monitored the efficiency and effectiveness of the DCA on a daily basis and provided feedback✔️ Successfully increased Agency Collections by 40% as well as reduced Delinquency by 500 basis points during deputation to Baroda Show less

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  Tata Tele Business Services

  Nov 2005 - now

  Head Recovery - SME

  Growth Path Manager(Cluster CSD Head in Mobility)  Regional Collection Head for Mobility & SME Regional Head Service Operations for SME Lead Legal Recovery for SME SegmentSIGNIFICANT HIGHLIGHTS ✔️I am instrumental in designing & implementing highly-successful recovery, collections & retention strategies ✔️Planning & maintaining daily run rate of Monthly/Annual Collection Targets & attaining them ✔️Managing In-house Team, Collections /Recovery Agencies for efficient collection & recovery operations ✔️Monitoring budgets, driving operational excellence, cost efficiency as per company’s standard & SOPs✔️Overseeing day-to-day performance of Collections Agencies for timely closure of cases, quality & productivity✔️I remain a breast with current developments, best practices, regulatory circulars/policy changes affecting collections ✔️Paving way for Faster Resolution of Legal Cases by interacting with Legal Counsels ✔️Responsible for Book Size of100 crores, establishing Tracking, Reviewing & Control Mechanisms for indicating Early Warning Signals, Collection Efficiency to Control Delinquency & Minimize Credit Losses✔️Improving Collections & Legal Process/Interventions to ensure overall Collection efficiency by Leveraging Chat Bots, IVR, SMS Blast, Service of Notice on E-Mail, Notice by SMS Link, etc. Handling high-value fraud cases/defaulters/insolvent clients & initiating legal actions against them Sending Legal Notice, Legal Tools Utilization (Conciliation /Lok Adalat) to enhance collection efficiency ✔️Directing Customer-Centric OperationsAddressing customer queries/ issues & delivering solution, ensuring maximum customer satisfactionGuiding customers on various payment options to ensure receipt of overdue payments & recovery of debt✔️Monitoring team’sperformance, ensuring adherence to defined QA, Regulatory Standards, SLAs & TAT norms •Participating in projects, for establishing automated systems, improvements to enhance business agility Show less