Manoj Kumar Balmiki

Experience

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  StayVista

  Feb 2023 - now

  Butler

  Guest Services:Welcoming and assisting guests upon arrival.Providing information about hotel facilities, services, and local attractions.Ensuring guests have a comfortable and pleasant stay.Communication:Effective communication with guests to understand their needs and preferences.Liaising with other hotel staff to coordinate services and requests.Polite and professional communication skills.Etiquette and Protocol:Knowledge of formal etiquette and proper protocol for various situations.Handling VIP guests with discretion and respect.Assisting guests with special requests and requirements.Organization and Time Management:Efficiently managing tasks and responsibilities.Prioritizing requests based on urgency and importance.Keeping track of schedules and appointments.Problem-Solving:Ability to handle unexpected situations or guest complaints.Finding quick and satisfactory solutions to ensure guest satisfaction.Culinary Skills:Serving meals with grace and precision.Knowledge of dining etiquette.Coordinating with the kitchen to meet specific dietary requirements.Security and Confidentiality:Maintaining the security and privacy of guests.Handling confidential information with discretion.Being vigilant and ensuring the safety of guests.Technology Proficiency:Familiarity with hotel management software for tracking guest preferences and requests.Competence in using communication devices for efficient coordination.Cultural Sensitivity:Understanding and respecting diverse cultural norms.Adapting service style to cater to guests from different backgrounds.Teamwork:Collaborating with other hotel staff to create a seamless guest experience.Providing support to colleagues when needed.Continuous Improvement:Willingness to learn and adapt to new procedures and technologies.Seeking feedback to enhance service quality. Show less