Jasper W.

Experience

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  CAM International Market

  Apr 2015 - Jun 2016

  Assistant Store Manager

  • Provided outstanding service to customers achieving 100% satisfaction on a daily basis.• Analysed current sales and promotion data and communicated information to store manager.• Managed employee scheduling conflicts, resulting in complete and accurate scheduling for store.• Fulfilled all management responsibilities as a store supervisor.• Trained new associates on customer service skills, proper merchandise displays.• Analysed and controlled all inventory discrepancies on a daily basis.• Operated and balanced cash registers for opening and closing duties. Show less

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  Accenture

  Jul 2016 - Aug 2017

  IT Consultant

  • Configured network security settings and user permissions according to customer requirements and security protocols.• Used diagnostic software and equipment to find and understand source of networking problems.• Monitored network for security threats, supplied updates, and patches as necessary.• Contributed to comprehensive instructional manual designed to help end-users through testing and implementation.• Researched and installed network, computer, and mobile device security management tools.• Performed peripheral troubleshooting and maintenance on a wide range of devices, including local and networked printers, scanners, and external hard drives. Show less

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  Daydream Island Resort

  Sept 2017 - Aug 2018

  Executive Assistant

  • Coordinated project team meetings and assisted in the development of meeting agendas.• Scheduled general manager’s travel arrangements and created detailed itineraries for business travel.• Arranged weekly meeting, monthly meeting, teleconference, video conference, ad-hoc meeting, and MICE between offices in Shanghai and Australia.• Assisted with team building initiatives and supported maintenance of organisational culture and employee morale.• Coordinated with marketing department to develop and execute marketing strategies for Asia-Pacific region.• Reviewed and translated meeting minutes, weekly reports, construction reports, and scheduled plans. Show less

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  Explore Whitsundays Sailing Adventures

  Sept 2018 - Feb 2019

  Reservations Officer/ Cruise Attendant

  • Interpreted and translated conversations and oral instructions from English to Mandarin.• Explained the itinerary and schedule of the travel in Mandarin.• Utilised excellent communication skills and problem-solving skills to manage customer relationships.• Assisted customers with booking reservations, check in, and boarding pass briefing.• Managed phone call booking, website travel booking, and email booking from international travel agents.• Handled with all kinds of booking enquiries through telephone, email, and websites efficiently.• Processed booking confirmation, cancellation, modification, and promptly related with ProCharter System.• Given instruction for snorkelling briefing and helping with equipment distribution. Show less

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  ECCO

  Mar 2019 - Aug 2019

  Sales Associate

  • Within four months of joining the company, achieved a total of $250k sales.• Developed and maintained customer portfolio and customer relationships in Mandarin.• Handled and responded to phone calls, emails, and customer orders from Mandarin speakers.• Provided outstanding customer experience by finding accurate sizes and fashion choices.• Resolved customer complaints and negotiated solutions.• Kept customers informed on present promotions and sales.• Managed the database on a daily basis and updated customer records. Show less

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  Nestlé Nespresso SA

  Nov 2019 - Feb 2021

  Coffee Specialist

  • Within twelve months of joining the company, achieved a total of $300k sales.• Exceeded individual sales and achieved Boutique sales targets with upselling skills.• Maximized the sale of all the Nespresso products presented in the Boutique.• Managed the sales database on a daily basis and execute Boutique sales plan.• Built up brand awareness by offering Nespresso coffee knowledge and coffee tasting.• Drove up Boutique machine sales by offering coffee machine market research and comparison. Show less

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  Strategic Pay Limited

  Mar 2021 - Apr 2022

  Market Information Analyst

  • Utilized the New Zealand’s largest and highest-quality remuneration database for analyzing and reporting.• Performed ad-hoc analysis and bespoke surveys for clients using SpectRem and Excel.• Created bespoke dashboards and reports to generate key metrics, trends and meaningful insights using Tableau and Power BI for better understanding of the labour market in New Zealand. • Developed and maintained current models to produce accurate, consistent, and timely remuneration analysis for supporting stakeholders in decision-making. Show less

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  VTNZ

  Apr 2022 - Mar 2023

  HR Data Analyst
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  Alliance Group Limited

  Mar 2023 - now

  Remuneration & Data Analyst