Vinjeru Vinkhumbo

Experience

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  Self-employed

  Aug 2009 - Jan 2010

  Freelance Web Developer

  Designed and developed a website for an NGO, FISD (www.fisd.org.mw)

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  Xtra Media

  Jan 2010 - Apr 2012

  Web Designer and Developer

  • Developed web-based systems• Designed and developed database-driven websites• Installed networks and systems for clients. • Provided hardware, software, and network troubleshooting support to clients

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  Telekom Networks Malawi Limited

  May 2012 - Jan 2023

  ⌯ Maintain service availability of prepaid applications⌯ Coordinate the processes of re-configuration, upgrading andtesting of billing and value added service (VAS) applications⌯ Troubleshoot and rectify application faults and performancedegradation⌯ Manage and review access to applications⌯ Participate in testing of disaster recovery environments⌯ Prepare and maintain service documentation and operationalprocedures (SDP, SOP, DRP)⌯ Provide support/solutions to end users on technical issues⌯ Report on the availability and performance of prepaid and VASapplications to the line manager⌯ Provide voice traffic usage data to MACRA for reconciliation⌯ Disburse Mpamba(mobile money) funds to customers Show less • Prepaid subscriber and products management.• Starter pack loading on the provisioning platform.• Reconciliation of provisioning and prepaid billing platforms with integrated systems such as MDSP and Blackberry services.• Problem resolution for escalated customer complaints.• Training of customer care staff on functionality and usage prepaid products.• Preparation of daily and monthly reports on prepaid services to management.• Management of VAS Services and platforms (Yanga, Pasavute, Moyo Cover, SIM Swap) Show less

  • Prepaid Applications Administrator

    Sept 2014 - Jan 2023

  • Specialist, Products Development

    May 2012 - Aug 2014
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  Tiunike Technologied Ltd

  Aug 2022 - now

  IT & Technical Services Advisor

  ⌯ Collect and scope business requirements for planned IT solutions⌯ Design technical solutions for business requirements⌯ Assess and advise on technical/infrastructure requirements⌯ Identify and recommend system suppliers/vendors⌯ Plan project activities and resources⌯ Track and control IT project costs⌯ Formally manage the progress of IT projects⌯ Organise and coordinate meetings with all project stakeholders⌯ Analyse and manage project risks⌯ Manage project reports and all relevant documentation Show less