Bryan Beckwith

Experience

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  P&R Casting

  Dec 2007 - Jan 2009

  Freelance Casting Director

  Worked in a fast pace casting office with constant contact with directors, actors, and high level executives. I ran the casting session for the Vytorin campaign, operated the camera for a number of other casting sessions, worked in street casting and was the main computer support at P&R (formerly TP&R). I was in charge of the Qwest Campaign, made calls to Agents, set up auditions, and promoted posted auditions for Feature Films. I was in charge of end of day work with Public Enemies copies and uploaded the auditions for the feature films: Public Enemies and the Unborn. I performed office tasks that included database management and filing cast information and I ran/assisted casting calls/promoted casting calls and assisted associates involved in the production of the film. Show less

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  Old Republic Insurance Company

  Oct 2008 - Jun 2011

  Supervisor

  Monitored staff productivity and morale and streamlined Claims Support processes. I utilized Microsoft Office applications to ensure all processes were running lean and efficient and eliminated back logs. I oversaw delegation of assignments, daily and special tasks in conjunction with the Assistant Manager. I also reconciled Risk Reports and coordinated with management to maintain daily work flow.

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  Groupon

  Jul 2011 - Oct 2015

  Took over the Temp CS Program in early 2012, created a more efficient group of temporary workers and a clear chain of command and line of communication. At the time, the temporary workers made up 1/3 of the CS dept, some 150+ temps.Moved in to CS Operations/Project ManagementThenspent 18 months in Getaways where I circulated a weekly Getaways Channel report, maintained historical data regarding problematic deals, and worked closely with CS Area Managers, Getaways Account Management, and Getaways Operations to improve the channel and the department.Moved on to assistant manager for our Resolutions Team for 2+ months before being promoted to manager in February of 2014. In my time with resolutions, I worked on process improvement and created tools to make their work easier. Show less

  • Customer Support Manager and Project Manager

    Feb 2014 - Oct 2015

  • Customer Support Assistant Manager - Specialty Teams

    Jul 2011 - Feb 2014
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  Freeosk, Inc.

  Oct 2015 - Jun 2019

  Senior Operations Manager

  Implemented best practices and streamlined processes.Managed major rollouts, third party relationships, and projects/initiatives/pilots. Including a 500 kiosk roll out to Walmart to establish a new network.Built out a database of resources and protocols in order to support the network and consumers more efficiently.Maintained feedback loop with Sales, Inventory, Creative, and Data pre and post programs.Streamlined support processes for new consumer facing initiatives as well as support club communications. Show less

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  Dyson

  Jun 2019 - Jul 2021

  Senior Operations Manager, Canada

  Oversee Customer Service & Direct Sales for the Canadian MarketManage various projects & initiatives to help maintain a strong Owner ExperienceCoordinate with various departments

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  Weber Inc.

  Jul 2021 - now

  Oversee Consumer Experience for the Americas region (US, CA, LATAM)Steer various projects & initiatives to help maintain a strong Owner Experience, reduce effort for employees through improved resources and workflow & evolve self-service and automation in order to reduce customer/owner effort.Service on Americas Leadership Team

  • Sr. Director, Consumer Care Americas

    Dec 2022 - now

  • Director, Consumer Care Americas

    Jul 2021 - Dec 2022