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Omar Ali

Omar Ali

Security Officer

Followers of Omar Ali679 followers
location of Omar AliQesm El Maadi, Cairo, Egypt

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  • Timeline

  • About me

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  • Education

    • Al-Azhar University

      -
      Bachelor of Education Libraries, information and educational technology

  • Experience

    • Sina Masr

      Nov 2014 - Nov 2015
      Security Officer

    • ECCO Outsourcing

      Jun 2016 - Nov 2018
      Agent

    • BDO Esnad

      Nov 2018 - Feb 2019
      Customer Services Agent

      Helping customers in solving their problems and obtaining their satisfaction through calls, voice messages, e-mails, or social media sites, submitting daily reports to the direct manager on the number of calls, inquiries, complaints, and general evaluation of customers.

    • United group

      Apr 2019 - Jan 2020
      Computer maintenance engineer

      Identifying customer problems with computers, troubleshooting, and trying to solve problems, whether they are hardware or software, by scanning device parts, drivers, and Windows errors.

    • Next Tech

      Dec 2019 - Jul 2020
      Internet Marketer & Graphic Designer

      Create graphic designs based on the product, highlighting the product's design features, analyzing and studying publication times and target groups of users, and responding to customer messages and comments on social networking sites.

    • Smkidss

      Jul 2020 - Sept 2020
      Graphic Designer

    • Hospitalia

      Jul 2020 - now
      CSR

      Helping customers in requesting medical services and health care at home through calls, WhatsApp messages, emails, or mobile application requests, following up with customers for surveys and feedback, making daily reports on the number of calls, reservations, and inquiries, entering customers’ data into the CRM.

    • Alma Health

      May 2022 - Jun 2024

      I leverage my IT expertise to provide technical support to staff, ensuring their smooth operation.I maintain the company's computer systems and networks, keeping everything running efficiently and securely.Data security is a top priority for me. I implement and maintain safeguards to protect sensitive information.Troubleshooting and resolving IT issues are my forte. I diagnose problems quickly and effectively, minimizing downtime.I stay ahead of the curve by implementing new technologies, optimizing our IT infrastructure. Show less

      • IT Specialist

        Jan 2023 - Jun 2024

      • Case Coordinator

        May 2022 - Jan 2023

    • Anciana

      Oct 2023 - now
      IT Strategic Partner

      Aligning technology initiatives with overall business strategy through building strong relationships both inside and outside the organization to drive positive business results.

    • Ayzeen عايزين

      Oct 2023 - now
      Operations Manager

      Lead strategic initiatives to drive growth and achieve company goals.Manage day-to-day operations for optimal efficiency and adherence to processes.Lead and empower a skilled team to achieve peak performance.Collaborate with executives to define and implement the company vision.Leverage data analysis to inform decisions and drive continuous improvement.Mitigate risks and ensure compliance to maintain operational integrity.Cultivate a safe and productive work environment for employee well-being and innovation. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Member of the Supreme Committee for Public Relations and Social Communication

      Issued by Egyptian International Organization for Human Rights on Apr 2020
      Egyptian International Organization for Human RightsAssociated with Omar Ali