Vincent Joseph

Experience

• 

  CSC

  Jul 2012 - Aug 2014

  Associate Software Engineer

  Monitoring and First level troubleshooting of various network issues and outages, escalating the issue to Operations team for quick resolution.

• 

  Axa Technology Services India Private Limited.

  Sept 2014 - May 2017

  Senior Engineer

  Incident management – High level troubleshooting and isolating of issues in the network.Escalating issues to appropriate teams and On-calls Creating and executing network change requests based on incidents to fix the issue.Day to day incident resolution, providing infrastructure management service (IMS) support remotely.Effective vendor follow up in case of ISP link issues.

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  DXC Technology

  May 2017 - now

  Professional 2 Network Engineer

  Design and implement new solutions for the enterprise network for on-prem solutions.Configuring Firewall policies to protect network from unauthorized access and to maintain security.Good knowledge on Git, Github ,Jenkins ,Ansible and docker.Performing end-to-end incident management. Responsible for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment. Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process.IOS upgradation of networking devices.Managing and troubleshooting Cisco ISE for client and Network device authentications.Escalating and communicating in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management.Troubleshooting Cisco Anyconnect VPN connections.Managing and Troubleshooting Firewall traffic. কম দেখুন