Ahmed Refaei

Experience

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  NetPlanet Group

  Aug 2013 - Oct 2015

  Retail Sales & Customer Support Representative

  Duties & responsibilities:• Identifying customer needs and walking them through our products.• Answering potential questions and closing sales deals to achieving sales targets.• Achieving customer satisfaction, handling and following up on customer inquiries or complaints.• Creating and maintaining a database of current and potential customers.• Contacting customers and following up on their payment dues.• Contacting customers to inform them about discounts and special offers.• Ensure racks are fully stocked. Show less

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  Nile Projects & Trading Co.

  Nov 2015 - Sept 2018

  Sales & Technical Advisor for Bridgestone Commercial tires

  Job Description:• Prospecting new dealers & fleets.• Handling B2B channels between A-list dealers and sub-dealers.• Visiting the main LVR & TBR parks to promote all tyre products and gather opinions and insights.• Setting up contact between dealers and end users to help accelerate the sales process and open new markets.• Handling claims for all tire brands supplied by the company to the local customers. • Scrap tire analysis.• CPK follow-up tests against competitors' brands.• Training customers on the effective usage of tires. Show less

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  TEMTCO - Al Aggar Group, Goodyear Agency Egypt

  Oct 2018 - Nov 2019

  Senior Sales & Technical Advisor

  Job Description:• Prospecting new dealers & fleets.• Handling B2B channels between A-list dealers and sub-dealers.• Visiting the main LVR & TBR parks to promote all tyre products and gather opinions and insights.• Setting up contact between dealers and end users to help accelerate the sales process and open new markets.• Handling claims for all tire brands supplied by the company to the local customers.• Scrap tire analysis.• CPK follow-up tests against competitors' brands.• Training customers on the effective usage of tires. Show less

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  PROMETEON TYRE GROUP

  Mar 2020 - Feb 2022

  Senior Sales & Technical Representative

  Job Description:• Build and strengthen relationships with customers, especially with loyal long-term customers in order to increase the company's share.• Develop business by increasing customer base also developing new/non-traditional sales channels on the market.• Implement the promotional campaigns and support the trade & marketing activities in the managed sales zone (included training initiatives addressed to the customer).• Monitor and report the activities and strategies of the competitors in the area.• Provide reliable forecasting & verify customer satisfaction level.• Planning periodic visits to Class A fleets to apply the following activities: Tire checking service CPK analysis Follow up on all Pirelli tire brands performances as well as competitors' TBR tires. Analyze tires performance issues and inspect scrap tires. Training customers on the effective usage of tires. Show less

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  _VOIS

  Aug 2022 - now

  Job Description:• Act as a front-line interface with customers of Vodafone IE.• Responding to customers over the phone and resolving their inquiries and help promote company's services and products to meet the sales target.• Facilitate and provide a Vodafone global customer service standard• Own and manage the client relationship: resolving calls efficiently and effectively.• Ensure service level agreements are met and maintained.• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.• Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.• Mentor and support new employees.• Meeting service level in handling all transactions measured through productivity reports.• Maintain professional work relationships with colleagues, supervisor and manager. Show less

  • 2nd level Back Office Specialist

    Aug 2024 - now

  • International Account Advisor

    Aug 2022 - Aug 2024