Shameel Patel

Experience

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  Bloomberg

  May 2012 - Jul 2012

  Work Experience

  Worked with the On-site I.T team which went out on the field to companies to install bloomberg's custom stock software, as well as shadow other departments such as VAT, Finance, TV and even Post Room to see how the business functions on a day-to-day business.

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  Maplin

  Sept 2015 - Jul 2017

  Sales Advisor

  I was a sales adviser for Maplin Electronics in the Harrow branch. My day to day tasks consisted of helping sort, categorise and put up items we got in our regular deliveries, work with customers and their technical issues such as computer, TV, camera, and electronic issues as well as advising them on what products could fix their issues. We also worked on our teamwork since our workforce in our branch was small at the time, and we had a lot of customers coming so some days were difficult to handle but we always perused the day as well as the customers needs. Show less

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  Xerox

  Aug 2017 - Aug 2020

  Infastructure Technician Apprentice

  Full-time Executive I.T Support Apprentice working in a customer-focused environment and completed a Level 3 Infrastructure Technician Apprenticeship Course. •Supported the day to day management of our IT infrastructure, both for the UK and thewider network of Centres located across Europe; this includes server virtualisation, networkpatching, firewall and desktop management. As well as monitoring all these devices up-time using a software which monitors all our named devices in Europe we oversee. •Managed the customer-facing environment; this includes print driver maintenance, firmware management, OS upgrades and device management.•Worked with Production Printers – Taking care of ordering toner, supplies as well as technical issues by raising orders or raising tickets to get engineers on site. As well as managing their desktops which need maintenance.•De-rack and install AV and I.T equipment from and into server racks and mapping network ports with floor ports on the server racks. As well as that I made sure that the cable management was in a proper manner to keep it a safe environment. •Used advanced problem-solving skills and strong analytical though process to trouble-shoot issues even during scenarios where customers are present.•Provided first level support to visitors experiencing issues / problems and develop new ways to ensure visitors can be self-sufficient.•Worked with Xerox Solutions and Apps which are configured and installed onto Connect Key Printers.•Worked with VMWare to create virtual desktops for hosting software's for the different showrooms around Europe.•Supported the digital signage installation and monitor and set-up screens for customer events Show less

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  Storm Technologies

  Sept 2021 - Sept 2023

  2nd Line Support/Project Ops Engineer

  Project Operations Engineer specializing in Deployment, Builds of various Windows / MacOS devices. Operating in a workspace which involves imaging and repairing devices as well as dealing with multiple projects and customer workflows of used devices to be recycled and re-used within their company.● Worked directly with customers’ I.T departments and managed their hardware refresh program by imaging and repairing devices and improving efficiency through effective collaboration. ● Installed and troubleshot Windows 10 & MacOS devices, utilizing SCCM, MDT, Ghost● Utilising Microsoft Endpoint Configuration Manger/SCCM for software deployment on new desktops and laptops, additionally upgrading and modifying hardware if necessary.● Configure and manage devices through Azure Active Directory or Office365 Admin Centre to provision devices using Intune for MDM.● Asset tagged and managed customer devices, documented builds, and repaired devices.● Repairing customers devices consisting of screen replacements, trackpad replacements, keyboard replacements and memory replacements. Show less

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  Gillespie Manners Global Executive Search

  Oct 2023 - Mar 2024

  Researcher

  Gillespie Manners is the evolution of Executive Search and Selection. Transparency, trust and high performance are key to our approach, acting as a trusted advisor and business partner in mission critical staffing projects. We identify, engage and assist the leaders of some of the world’s most innovative and progressive companies, focused in global technology markets.We conduct retained Executive and Project Search, Extended Search Programs and Market Incubation Consulting in North America, EMEA and Asia Pacific markets, with both sector leaders and emerging challengers in rapid growth phases. Delivering with speed, accuracy and commitment, we have refined and accelerated customers’ hiring plans across the world. Show less

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  Lily - Multi Award-Winning Business Communication & I.T. Solutions Provider

  May 2024 - now

  Digital Transformation Specialist