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Caleb Ashcraft

Customer Service Representative

136 followers

Mount Vernon, Ohio, United States

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Timeline
About me
Information Technology Support Engineer at Directec Corporation
Education
- Mount Vernon High School
  2009 - 2013
  High School
  Activities and Societies: Wrestling Team I attended Mount Vernon High School. I was on the Wrestling Team.
- Central Ohio Technical College
  2015 - 2018
  IT Support Specialist Information Technology 3.52
  Information Technology classes such as Hardware and Software, C++, Java, Visual Basic, Systems Analysis and Design. IT Project Management, and User Support Concepts.
Experience
- Speedway LLC
  Mar 2014 - Jan 2016
  Customer Service Representative
  Cashier, Problem Solver, Customer Service, all with a smile.
- Central Ohio Technical College
  Jan 2016 - Aug 2017
  Classroom Support Representitive
  Providing Technical Support to classrooms, such as support for but not limited to: Projector, Printer, Computer, Document Camera, Pole Vault, Poly-Com, etc. This often leads to upset Students/Professors which I then have to try to the best of my ability to make the situation right.
- GamescapeGames
  May 2017 - Jul 2018
  Customer Service Representative
  General duties consists of Cashier, Cleaning, Stocking, quick-thinking problem solving with upset customers.
- Ascena Retail Group, Inc.
  Jul 2018 - Dec 2020
  IT Analyst
  *Take phone calls from Retail stores such as Lane Bryant or Ann Taylor about IT related issues and troubleshoot based on guidelines set by fellow IT Analyst's.*Enter tickets and information into our ticketing system.*Other IT related matters as needed.
- Insight
  Jan 2021 - Mar 2021
  Information Technology Analyst
- Directec Corporation
  Oct 2024 - now
  Information Technology Support Engineer
Licenses & Certifications
- Sophos Certified Engineer
  Sophos
  Oct 2024