Mohamed Saeed

Experience

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  Telecom Egypt

  Jun 2016 - Jul 2016

  Trainee

  CCNA Training

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  Neuron Centric Solution

  Dec 2018 - Apr 2019

  Network and security professional

  • Virtualization (ESXI VMware) and Logical and physical network design.• Network administration and troubleshooting• Security firewall (clavister.com) and Traffic monitoring and generating detailed reports.• Support Clavister customer in Egypt

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  ALMOSTAKBAL TECHNOLOGY

  Apr 2019 - Sept 2020

  Information Technology Infrastructure Engineer

  • Technical Team leader• Configure and implement Fortinet Firewall• Deal with various Platforms (windows, ESXI, Ubuntu, Linux Mint)• Deal with CCTV (Security Camera either analog or IP)

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  Selah ElTelmeez

  Sept 2020 - Nov 2021

  IT Infrastructure Engineer

  • Support all end users need (hardware, software, internet, filesharing)• Configure and implement Fortinet Firewall• Configure HP switches• manage and configure (MS AD, MS DHCP, file server, printing server, office 365)• Configure and implement Kaspersky security server• Deal with various Platforms (windows, windows server, MAC OS)• Deal with CCTV (Security Camera either analog or IP)• Access Control (Attendance fingerprint, Security gates)

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  Pure Health

  Sept 2021 - Apr 2022

  IT infrastructure Data Center Engineer (Riayati.ae)

  • “Riayati.ae” is a national project in UAE this aims to create history unified record for every resident in UAE for hospitals and Clinics that make health care easy.• Monitor and troubleshoot the network and servers to ensure that the service is UP 24/7• Support all Healthcare Centers or Hospitals to ensure the service is UP.• Deal with ManageEngine ServiceDesk plus (Ticketing System), Application Manager and OpManager

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  Dell Technologies

  Mar 2022 - now

  Powerscale Engineer L2

  • Provide second-level technical support for Dell's PowerScale product line, specializing in data storage and management solutions.• Collaborate with customers to troubleshoot and resolve complex technical issues related to PowerScale appliances and software.• Conduct in-depth analysis of customer-reported problems, utilizing available resources and documentation to identify root causes and implement effective solutions.• Actively participate in the knowledge base creation and maintenance, ensuring accurate and comprehensive documentation of common issues and resolutions.• Collaborate with cross-functional teams, including Engineering, Product Management, and Field Support, to escalate and resolve complex issues that require further investigation.• Provide timely and professional communication to customers, ensuring that they are informed of the progress and resolution of their technical issues.• Identify opportunities for process improvements and contribute to the development and implementation of best practices within the Technical Support team.• Actively contribute to team meetings, training sessions, and knowledge-sharing initiatives, fostering a collaborative and supportive work environment.• Maintain a high level of customer satisfaction through exceptional service delivery, demonstrating empathy, patience, and effective problem-solving skills.• Adhere to Dell's support policies and procedures, ensuring compliance with company guidelines and industry standards. Show less