Michelle Hebert, PMP, ITILv3

Experience

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  Verizon Business

  Oct 2008 - May 2012

  Responsible for Lifecycle Governance of assigned global client base; Global service level management responsibilities with working knowledge of the clients’ regional operations; Project manager responsible for monitoring and ensuring the implementation of services within contractual commitments and associated SLAs; Responsible for developing, maintaining and executing project delivery plans and managing internal and external resource personnel to meet specific project timelines while keeping stakeholders updated thru regular communication; responsible for developing all formal client communication. Show less

  • Service Program Manager

    Mar 2011 - May 2012

  • Implementation Project Manager

    Oct 2008 - Mar 2011
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  Hebco Services, LLC

  May 2012 - Oct 2012

  Consultant

  •Strategic Consulting / Brand Development -Temporary Project

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  CenturyLink

  Oct 2012 - Jul 2013

  Lead Project Manager

  •Responsible for managing strategic and tactical projects for process improvements, new product development and network integration.•Diligently monitoring project progress using work plan and project management tools to ensure that the project meets the expected budgetary and scheduling guidelines.•Applying mitigation strategies to project plan to ensure overall project success.•Effectively communicating project status and issues to management and presenting options for issue resolution.•Providing all necessary data for tracking, planning and program evaluation. Show less

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  Verizon

  Jul 2013 - now

  Project Manager- E911 Engineering and Operations

  •Responsible for ensuring the delivery and implementation of complex network projects that include the installation and turn up of E911 CPE (customer premise equipment) and VZ ILEC Network to facilitate E911.•Working closely with the PSAP to coordinate activities and ensure limited downtime during installation.• Responsible for the creation of project plans, resource management, cross organizational coordination, vendor management, communications/reporting and critical issue resolution and escalations.•Responsible and accountable for all aspects of the project including the identification and mitigation of risks. Show less