Luana Bruni

Experience

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  BSS CARD

  Nov 2010 - Mar 2014

  Administrative Assistant

  ● Spreadsheet Development● File Organization● Customer Service

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  Contabilizei Contabilidade

  May 2014 - Sept 2020

  Coordinator of Corporate Operations

  ● Management and distribution of workload among team members● Measurement using OKRs (Objectives and Key Results) and KRs (Key Results)● Drafting articles of incorporation, amendments, and dissolution agreements for companies● Business legalization and regulatory compliance● Obtaining operational permits and licenses (e.g., health, environmental, fire safety)● Study of general and specific legislations● Survey, analysis, compilation, and presentation of results● People management and development, including 1:1 meetings, feedback, and PersonalDevelopment Plans (PDPs)● Results assessment meetings with directors and foreign researchers● Preparation of executive and managerial reports● Leading projects for process improvement and automation, actively participating inceremonies such as planning, retrospectives, and reviews● Providing legal opinions on Corporate, Business, and Tax Law● Monitoring legislative processes in official gazettes● Developing detailed operational procedures for business legalization at federal, state, andmunicipal levels● Designing internal training programs for professional development Show less

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  Conta Garota

  Nov 2020 - Jul 2023

  Legal Analyst

  Drafting of articles of incorporation, amendments, and dissolution agreements for companies.● Business legalization.● Regulatory compliance.● Obtaining operating permits such as health, environmental, and fire safety licenses.● Study of general and specific legislations.● Survey, analysis, compilation, and presentation of results.

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  Preâmbulo Tech

  Sept 2023 - Nov 2024

  Customer Success Manager

  ● Customer service for CPJ-3C (legal software) users.● Regular meetings with clients to understand their needs, goals, and challenges.● Ongoing training with clients to ensure effective product usage.● Analysis of usage metrics and performance.● Identifying cross-selling and upselling opportunities.● Gathering customer feedback and collaborating with internal teams to continuously improvethe product and customer experience.● Customer retention.● Data cleansing and analysis within the Customer Success area.● Extraction and periodic maintenance of reports and dashboards.● Updating daily and weekly management reports as required. Show less

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  Infobip

  Nov 2024 - now

  Digital Customer Success Associate