Elena Piot

Experience

• 

  Fine Arts Centre

  Jan 2009 - Aug 2010

  PR manager

  • Managed full scope of PR, marketing and event tasks that lead to the attraction of high client profiles and raised awareness of the brand

• 

  JSC "Trade House TSUM" (Department store)

  Mar 2011 - Dec 2013

  • Re-created marketing division and managed all marketing activities to ensure growth in sales and brand image• Successfully organised first Fashion Show for 600 top clients • Managed marketing projects and partnerships

  • Head of marketing and advertisement division/ Head of special projects division

    Feb 2012 - Dec 2013

  • Marketing projects manager

    Mar 2011 - Jan 2012
• 

  R.S.V.P AGENCY

  Jun 2014 - Apr 2015

  Head of Lifestyle Department

  • Successfully developed the portfolio of existing clients• Acquired new large accounts• Raised the value of services through launching CRM business

• 

  Louis Vuitton

  May 2015 - Oct 2018

  • Responsible for improvement of CRM application tool resulting in increased sales and becoming #1 region in EMEA on efficient tool usage• Improved client engagement in the region through CRM campaigns and tools• Improved in-store service excellence through training and coaching• Increased client engagement by providing clear data to team members• Developed a number of client exceptional experiences: local and international• Partnered with IT on CRM tools & solutions integration (Salesforce) Show less

  • Client Facing Team Manager

    Mar 2018 - Oct 2018

  • Client Development Manager

    May 2015 - Mar 2018
• 

  Elena Piot Consulting

  Oct 2020 - Jun 2022

  CRM Consultant

  Elena Piot Consulting is created to support business growth through tailor-made Client Development and CRM solutions. We work together with our clients to achieve commercial and client relationship targets through creating Client Development strategies, Managing Client Data, Client Segmentation and Analysis, Client Communications, Service Excellence, Events and Animations, and other solutions.

• 

  DIGITALL

  Jul 2022 - Feb 2024

  • Successfully managed transition of key account in Switzerland• Instrumental in changing the key account team that performs with success• Managing key customer stakeholders and and winning new business• Account performance +15% in 2023 • Successfully supported development of Clienteling tool for Retail• Translated and moderated business requirements in development process• Coached junior Business Analyst

  • Customer Success / Account Manager

    Nov 2022 - Feb 2024

  • Business Analyst Team Lead

    Jul 2022 - Oct 2022