Peter Connaughton

Experience

• 

  Endicott Johnson

  Jan 1993 - Jan 1999

  Manager

  Retail Store Manager

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  MEDITECH

  Feb 1999 - Jan 2008

  Promoted as Service Coordinator for 55 Meditech sites over Central Canada, North Dakota and Alaska to support delivery of healthcare services. Oversaw a matrixed organization of Information Operations including admissions or discharges, medical records, lab, pharmacy and financial information, while assisting end-users in dealing with computer issues.Provided general technical assistance and support services, overviews of clinical information enhancements, analysis of new information service demands and maintenance of HCIS. Show less

  • HCIS Coordinator

    Jan 2006 - Jan 2008

  • Data Repository Specialist

    Jan 2004 - Jan 2006

  • Payroll/Personell Software Implementation

    Feb 1999 - Mar 2004
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  MEDITECH

  Feb 2008 - May 2021

  Promoted to sell cutting-edge Enterprise Health Record (EHR) software to senior level executives and managers at hospitals and healthcare networks, delivering patient care in a cost effective and safe manner throughout assigned territories in Alaska, Washington and Idaho.Instrumental in selling technology software by speaking to clients daily, gathering customer needs information and consistently upselling additional products and services.Give product demonstrations, presentations and training of company software, keep accurate and standardized account records in Salesforce CRM, and actively participate in regional sales meetings and quarterly divisional meetings.Maintain knowledge regarding EHR software solutions and services while demonstrating strong sales numbers and comprehension of healthcare industry initiatives as well as the correlation to EHR software solutions and services. Show less

  • Enterprise Sales Executive

    Nov 2017 - May 2021

  • Senior Marketing Rep

    Feb 2008 - Oct 2017
• 

  AMI - Advanced Medical Integration

  May 2021 - Oct 2023

  - Responsible for finding and vetting new vendors for AMI client base. Responsible for promoting and selling services of those 40+ vendors to the client base of 120+ Chiropractic and Medical Clinics. Primary contact for Customer service, dispute resolution and Marketing and promotion of Vendors to Client base.  Instrumental in selling vendor services as varied as Digital Marketing to Medical Equipment and Billing services. Annual vendor commissions (fees paid for referrals completed) to AMI on these offerings exceeded 1.2 million in 2022. Ten percent increase from Previous year.  Conducted product and service demonstrations, webinars to promote vendors. Responsible for tracking Vendor statistics on referrals and closing. Responsible for keeping accurate and standardized account records. Maintain up to date knowledge regarding vendor offerings and industry trends. Where are the gaps in services offered and where can we find vendors to meet them?  When our clients have a deficiency, or a need or problem, we find a vendor with a solution and solve it. Show less Responsible for maintaining lines of communication with current client base, being a sounding board for clients in implementation and maintenance. Responsible for re-engaging with past clients, introducing new product and services to current clients, ensuring client renewals at end of term. • Managed a portfolio of 70 clients, fostering strong relationships and serving as the primary point of contact for any customer service concerns. • Collaborated with clients to understand their business objectives and challenges, aligning our solutions to meet their needs.• Developed and executed tailored customer success plans, resulting in 25% increase in client retention YOY.• Conducted regular check-ins with clients, providing product training, best practices, and updates to maximize value.• Resolved client issues and concerns promptly earning praise for exceptional support.• Acted as the client advocate within the company, communicating client feedback and insights to relevant teams.• Collaborated with sales teams during onboarding to ensure seamless transitions and successful implementations. Show less

  • National Account Representative

    May 2023 - Oct 2023

  • Customer Success Manager

    May 2021 - May 2023
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  Marriott Hotels

  Mar 2023 - now

  Night Auditor
• 

  Universal Medical

  Mar 2025 - now

  Client Relations Associate