Derek Yeung

Derek Yeung

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location of Derek YeungHong Kong SAR

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  • Timeline

  • About me

    Customer Success in Chief Technology Office Enablement at HSBC

  • Education

    • Middlesex University

      -
      Bachelor's degree of Computer Network Information Technology
  • Experience

    • HSBC

      Oct 1993 - now

      - Maintain / support AS400, client-server and network related operations for the Asia Pacific offices- Ensure proper configuration of all HP-UX and NT servers under management- Ensure high success rate for HP and NT backup operations- Ensure all application releases are accurate- Ensure efficient operation on LAN / WAN environment and address network problems effectively- Strengthen communication with IT teams in local and overseas offices- Handle technical requests from users, BST and development teams- Ensure Citirx MetaFrame server is efficient, flexible and stable- Execute, verify and enhance disaster recovery plan for all systems under management- Perform in-depth analysis on new technologies Show less

      • Customer Success Manager

        Mar 2023 - now
      • Global Supply Manager

        May 2021 - Mar 2023
      • Regional Supply Manager

        Mar 2017 - Jan 2022
      • PMO Lead, IT Infrastructure Delivery PMO

        Oct 2013 - Feb 2017
      • Project Manager

        Jan 2007 - Sept 2013
      • Senior Technical Analyst

        Apr 2001 - Jan 2007
      • System Administrator

        Jan 1997 - Mar 2001
      • System Operator

        Oct 1993 - Dec 1996
  • Licenses & Certifications

    • PMP

      PMI
      Apr 2013
    • Engagement Evaluation Best Practices for Customer Success Management

      LinkedIn
      Aug 2024
      View certificate certificate