Alexander Izmaylov

Experience

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  Allergan

  Oct 2011 - Nov 2012

  Global pharmaceutical company with thousands of employees around the world, focused on developing, manufacturing and commercializing medicine products for patients around the world. Internal promotion during the creation of a new Sales Analytics department in the Russian Head Office.Managed sales and performance data collection with following analysis and number crunching.• Reported directly to the business unit management, providing them with on-demand reports of any complexity. Achievements: • As the only member of a new Sales Analytics department worked in close cooperation with the sales team to formalize the initial key reporting data and indicators.• Designed templates and import scripts to facilitate quick visualization of data from the sales database.• Provided key insights and assistance with integrating the Russian Sales Reports into the company’s global “DataCube” for further analysis. Show less Hired during the company investment in creating a local head office in Russia to assist with the creation of the local IT infrastructure.Worked as part of a three-member team to provide Tier 1 and Tier 2 support for the Moscow and 6 regional offices during the business startup in Russia.• IT infrastructure deployment in the Moscow Office.• Quick resolution of IT issues for over 150 employees in the local and regional offices.• Inventory management, servicing and procurement.Achievements:• During the Moscow office hiring surge, streamlined the new hardware deployment process by replacing manual post-deployment tasks with an automated script, reducing manual input during deployment by 99%, in turn reducing average deployment time by half while still adhering to the strict deployment rules. Show less

  • Sales Analyst

    May 2012 - Nov 2012

  • Helpdesk Engineer

    Oct 2011 - May 2012
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  British Higher School of Art and Design

  Jul 2013 - Jan 2015

  Network Engineer and Support Lead

  The British Higher School of Art and Design is a consortium of higher education centers in Moscow, Russia, working in close partnership with University of Hertfordshire, UK. Over 150 employees, the best education in creative fields, including fashion, design, photography and filmmaking, computer games design.Managed a team of three people to provide support to over a hundred of staff members and hundreds of students in a large consortium of colleges.• Supported the Active Directory infrastructure, including DNS, DHCP and Group Policies. using Windows 2008 and Windows 2012 servers on Hyper-V.• Deployed computer classes (300+ machines) using Windows Distribution Services.• Worked with Symantec Backup Exec and HP tape drives for server backups.• Assisted with infrastructure expansion projects, including hardware and software installs and configuration.Achievements:• Implemented an internal knowledgebase with Atlassian Confluence. Maintained and wrote network and processes documentation.• Streamlined gathering of software requirements from the education staff and liaised with suppliers to ensure timely software and hardware acquisitions to ensure a smooth education process for staff and students.• Achieved 60% shorter deployment times by replacing manual post-deployment tasks with automated scripts for industry-specific software. Show less

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  Omega Information Services Limited

  Nov 2017 - Jul 2018

  Service desk and Network Administrator

  Managed IT service provider specialising in quality office networking, VOIP, intranet and internet services with customers all around New Zealand. Technical position with a key focus on customer satisfaction and quick issue resolution. Managed dozens of diverse customer environments with specialized software from eyecare to veterinary. Due to company downsizing the company let go a few of their recent hires, including myself.• On-site engineer dealing with network and computer issues for customers.• Maintained service level agreements and ensured customer satisfaction.• Managed operating systems and application updates and security, as required, via Entrada Management Toolset (Kaseya) and Windows built-in administrator tools.• Supported Windows 2008, 2012 and 2016 servers providing monthly maintenance and resource management based on customer needs.• Configured secure IPSec VPN channels between sites using Draytek and Fortinet devices.• Managed all customer network equipment.• Managed virtual environments based on Hyper-V.• Managed multiple Office 365 accounts on behalf of customers.Achievements:• Implemented an internal knowledgebase with Atlassian Confluence. Wrote and maintained documentation.• Designed a script to facilitate location-based settings for a location unaware application for Wanganui Eyecare.• Successfully completed two projects on customer infrastructure upgrades, including hardware acquisition, repurposing and configuration.• Managed migration of customers’ email accounts from on-site Exchange and MDaemon servers to Office 365 using staged and hybrid migration solutions Show less

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  LANWorx Limited

  Oct 2018 - May 2020

  Technical Consultant

  Managed IT service provider specializing in ISP, cloud computing, IT procurement and strategicplanning for customers including commercial and government organizations.Technical position focusing on customer satisfaction, ideation and analysis of businessrequirements, as well as streamlining day-to-day business operations. • Supported customer day-to-day operations via on-site and remote assistance tools. • Maintained service level agreements and ensured quick resolution and proper escalation of issues logged by customers or identified during routine checks and forecasting. • Managed operating systems and application updates and security, as required, viaConnectwise and Automate, as well as other appropriate tools.• Managed and implemented projects on customer infrastructure upgrades, providedtransitioning support and training. • Managed and maintained internal documentation.Achievements: • Managed the onboarding process for several customers, including initial analysis ofbusiness requirements, change management and ongoing support during transition. • Increased customer satisfaction by offering several solutions to their current issues andconsistently delivering on the required solutions, which lead me to receive several lettersof gratitude. Show less

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  Imagetext - Business IT Specialists

  Oct 2020 - now

  Cross Platform Service Engineer