Anoop Rajendran Nayar

Experience

• 

  Infosys

  Apr 2006 - now

  As a Point-of-Sale (POS) Consultant, I am supporting the client's cloud-based POS upgrade program, providing expert guidance on the seamless integration and deployment of modern solutions. My role involves capturing detailed business requirements across various use cases, mapping integration touchpoints, and setting up retail labs for product evaluation and customization. I work closely with a diverse group of stakeholders, including product vendors, owners, architects, and field technicians, to ensure smooth collaboration and alignment. Currently, I’m focused on developing a scalable deployment strategy for client’s POS solution, aiming to implement it across over 8,200 gas stations in the country. Show less As a Functional Subject Matter Expert (SME) specializing in the in-store retail space, I primarily focus on the Point-of-Sale (POS) and payments domain. In my role as Lead Consultant for the client’s POS solution, I provide technical leadership, delivering tailored solutions that optimize their retail ecosystem to meet both business objectives and customer expectations. Additionally, I also served as Product Consultant for the client’s POS and payments systems, overseeing product roadmaps, conducting in-depth feature analysis, and driving prioritization based on continuous user feedback. My responsibilities also extend to evaluating multiple Commercial Off-The-Shelf (COTS) products, particularly in the areas of POS, payments, and customer loyalty solutions, ensuring the integration of best-fit solutions for the client's needs. Show less Modern POS ImplementationInfosys Ltd for North American RetailerJul 2017 – Jun 2022Led the migration of a legacy Point-of-Sale (POS) application to a more efficient, modern system. Responsibilities included designing data mapping and flow diagrams to ensure seamless integration with existing business systems. Developed proof-of-concept solutions for core feature enhancements and integration. Created automation scripts using PowerShell and C# to monitor system interactions in the production environment, ensuring smooth operation across platforms. Developed an automated deployment pipeline with Jenkins and PowerShell, streamlining application updates across multiple environments. Provided continuous support for system enhancements and promptly addressed functional issues arising from live sites. Led a cross-functional team of engineers, business analysts, DevOps experts, and QA leads to ensure successful project execution and high-quality results.Warehouse Scanner ApplicationInfosys Ltd for Global Freight CompanyJul 2014 – Jun 2017Played a key role in developing a mobile application designed to run on WINCE devices (primarily Motorola handheld warehouse scanners) to manage shipments (inbound, outbound, and transit) at service centers. Collaborated closely with business stakeholders to gather detailed requirements and define product specifications for the new Windows-based app. Developed custom-built UI controls and implemented a user-friendly interface tailored to the unique needs of warehouse staff. The application integrated with existing web services to process a range of requests, including creating and updating shipment details, ensuring real-time access to critical shipment data and improving operational efficiency at service centers. Show less Online Application for Store ShippingInfosys Ltd for North American RetailerNov 2013 – Jun 2014Developed a web portal to streamline the processing of Ship-From-Store orders for retail store associates. The portal facilitated key operations, including order processing, shipment tracking, printing pack slips, and generating shipping labels. Built using ASP.NET, the application integrated with various web services such as NPOS and return services, ensuring a smooth flow of operations. I was also responsible for deployment and providing technical support, ensuring the portal’s efficiency and addressing any issues that arose during operations.Physical Security Management ApplicationInfosys Ltd for North American FirmJan 2013 – Oct 2013Developed and maintained a comprehensive Windows and web-based application for managing physical security infrastructure, including motion sensors, cameras, and temperature sensors, for a leading North American infrastructure management company. Designed and implemented modules using C# and the third-party DevEx UI framework, integrating with various third-party tools. The resulting application provided a unified UI for managing and monitoring the entire security system, ensuring efficient operation and real-time oversight.Customer Network Services – Design & Inventory (CNS-DI)Infosys Ltd for Major Australian Mobile CarrierJul 2011 – Dec 2012Maintained and enhanced a web-based application that managed network infrastructure for a major Australian telecom provider. Led the migration of customer data from an older application version to a newer, more refined version. This involved developing and implementing a migration tool, overseeing the data transfer, and ensuring the integrity and accuracy of migrated data to support seamless operations in the updated system. Show less

  • Lead Consultant

    Jul 2024 - now

  • Lead Consultant

    Jul 2022 - Jun 2024

  • Technical Lead

    Jul 2014 - Jun 2022

  • Technology Analyst

    Oct 2009 - Jun 2014

  • Software Engineer

    Apr 2006 - Sept 2009